{"id":3427441,"url":"https://alion.io/job/bhg-financial-application-support-engineer-team-lead","title":"Application Support Engineer Team Lead","company":{"id":669563,"name":"BHG Financial","domain":"bhgfinancial.com","url":"https://alion.io/company/bhgfinancial","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":88,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":270,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":148000,"max_usd":260000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":289},"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"Apex","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"C#","optional":false},{"name":"Confluence","optional":false},{"name":"GCP","optional":false},{"name":"GitHub","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PHP","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false},{"name":"Waterfall","optional":false},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"SonarQube","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-28T21:39:15Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T02:25:45Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":4},"description":"Who You Are\nYou are a motivated Application Support professional who is passionate about building high-performing support teams and delivering a positive customer experience. You excel at leading teams, troubleshooting complex issues, and managing escalations, and have experience overseeing day-to-day support operations while ensuring incidents are communicated and resolved effectively. You are a proactive, collaborative, and solutions-driven leader, and thrive in a fast-paced environment where you can balance team workloads, identify emerging issues, and partner with Engineering and Product leaders to drive timely resolutions.\nWhat You'll Do\nLead the day-to-day operations of the Application Support team, providing technical guidance, mentorship, and support while helping team members grow their skills and knowledge.\nMaintain, support, and improve internal and third-party enterprise applications while ensuring reliable integrations and data flow between systems.\nMonitor application support queues, ticket volume, and trends to identify emerging issues, balance workloads, and maintain strong team performance.\nTroubleshoot and resolve complex technical issues and system errors, serving as an escalation point for difficult or sensitive application issues.\nPartner with Engineering, Product, and other cross-functional teams to communicate incidents, workarounds, resolutions, and timelines while driving a positive customer experience.\nServe as a subject matter expert for enterprise applications, including Jira Software, Jira Service Management, Confluence, and other business-critical platforms.\nDevelop and maintain technical documentation, standard operating procedures, system configurations, and support processes, while identifying opportunities to train team members and stakeholders.\nDrive IT support best practices, including incident escalation, change control compliance, application availability, capacity planning, and continuous process improvement.\nLead and support cross-functional projects, coordinating resources, timelines, deliverables, risks, and project status to ensure key milestones are met.\nCollaborate with third-party vendors and internal stakeholders to troubleshoot issues, evaluate tools, implement improvements, and support upgrades and integrations.\nOther duties as assigned.\nWhat You'll Need\nBachelor’s degree in Information Technology, Computer Science, or equivalent work experience.\n6+ years of experience supporting and/or managing third-party enterprise server and cloud application platforms, such as Salesforce, Aha!, Jira Software, Jira Service Management, Confluence, Azure DevOps, and GitHub.\n3+ years of experience managing, developing, and leading professional Application Support team members.\n1+ years of experience interacting with senior leadership at the Director level or above.\n5+ years of experience working with modern development tools and technologies, including Microsoft .NET/C#, Azure Cloud, PHP, full-stack architecture, AWS, or Google Cloud.\n5+ years of experience working with SDLC methodologies, including Waterfall, Scrum, and Kanban, along with standard Agile tools.\n4+ years of advanced SQL and/or SOQL experience, including complex joins, stored procedures, and other advanced database concepts.\n2+ years of experience with programming or scripting languages such as Java, Python, PowerShell, JavaScript, JQL, AQL, Apex, or similar technologies.\n4+ years of experience creating technical documentation or standard operating procedures related to IT operations and support.\nExperience leading complex, cross-functional projects and working with third-party vendor support.\nStrong customer service, troubleshooting, problem-solving, and written and verbal communication skills, with the ability to effectively partner across technical and non-technical teams.\nFamiliarity with collaboration and enterprise tools such as Microsoft Teams, Microsoft Office, Jira Software, Jira Service Management, and Confluence.\nAbility to work flexible hours when needed, including occasional early mornings, evenings, and weekends, and participate in an on-call rotation.\nTravel requirement: All roles require travel during the first 6 months of employment to attend the BHG Oars in Experience. After the initial 6 months, ongoing travel is expected at approximately ~5% annually for periodic team on-sites, team meetings, and cross-functional collaboration.\nWork Authorization: This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future.\nNice to Have\nITIL/change management knowledge or certification.\nLinux knowledge.\nSalesforce administrator and/or developer experience.\nFamiliarity with SonarQube, Posit/RStudio, DocuWare, and VMware.","description_format":"text","description_chars":4855,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-10-28T23:02:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":270,"reasons":["conf:2","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/bhg-financial-application-support-engineer-team-lead","json_url":"https://alion.io/job/bhg-financial-application-support-engineer-team-lead.json","meta":{"generated_at":"2026-11-03T04:40:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669563},"rest":"https://alion.io/mcp/rest/get_company?id=669563"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbhg-financial-application-support-engineer-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbhg-financial-application-support-engineer-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbhg-financial-application-support-engineer-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bhg-financial-application-support-engineer-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbhg-financial-application-support-engineer-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3427441}},{"tool":"search_jobs","arguments":{"company":"bhgfinancial.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3427441},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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