{"id":1202918,"url":"https://alion.io/job/bhgfinancial-senior-manager-customer-success-programs-operations","title":"Senior Manager, Customer Success Programs & Operations","company":{"id":669563,"name":"BHG Financial","domain":"bhgfinancial.com","url":"https://alion.io/company/bhgfinancial","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":406,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":166000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":235},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-08T20:06:02Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-01T05:54:31Z","board_verified":false,"closed_at":"2026-10-01T05:54:31Z","days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"Who You Are\nWe are seeking a Senior Manager, Customer Success Programs & Operations to help scale and operationalize customer experience initiatives across the organization.\nThis role serves as a strategic partner responsible for leading cross-functional programs, building alignment among stakeholders, establishing repeatable processes, and ensuring initiatives successfully move from concept to adoption.\nThe ideal candidate is a systems-thinker and strong relationship builder who can navigate ambiguity, influence without authority, create organizational buy-in, and drive initiatives through execution and long-term sustainment.\nWhat You'll Do\nLead cross-functional programs from planning through implementation and adoption\nBuild stakeholder alignment across departments and leadership levels\nDrive accountability, follow-up, and execution across multiple initiatives simultaneously\nDevelop governance structures, workflows, SOPs, and operating procedures\nCreate communication, training, and adoption plans for new initiatives\nIdentify risks, dependencies, and implementation challenges before they impact progress\nPartner with business leaders to translate customer insights into operational improvements\nSupport reporting, measurement, and continuous improvement efforts\nRecommend and implement process improvements that improve the customer experience\nWhat Will Make Someone Successful\nExceptional relationship-building and communication skills\nAbility to influence stakeholders without direct authority\nStrong business judgment and problem-solving skills\nComfortable operating in a fast-paced, evolving environment\nAbility to anticipate needs, identify opportunities, and develop solutions independently\nStrong organizational and project management capabilities, systems-thinker\nExperience leading change and driving adoption of new processes or initiatives\nAbility to balance strategic thinking with hands-on execution\nDemonstrated interest in using emerging tech to solve business problems\nWhat You'll Need\n7+ years of experience in Program Management, Business Operations, Customer Success Operations, Strategy & Operations, Consulting, Change Management, or a related field\nProven experience leading complex cross-functional initiatives\nDemonstrated success building stakeholder alignment and driving organizational change\nStrong written, verbal, and presentation skills\nExperience developing operational processes, governance models, and documentation\nStrong project and program management experience\nTravel requirement: All roles require travel during the first 6 months of employment to attend the BHG Oars in Experience. After the initial 6 months, ongoing travel is expected at approximately ~5% annually for periodic team on-sites, team meetings, and cross-functional collaboration.\n Work Authorization: This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future.","description_format":"text","description_chars":3033,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T22:07:46Z"},{"event":"close","at":"2026-10-01T05:54:31Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/bhgfinancial-senior-manager-customer-success-programs-operations","json_url":"https://alion.io/job/bhgfinancial-senior-manager-customer-success-programs-operations.json","meta":{"generated_at":"2026-10-26T06:09:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8289,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669563},"rest":"https://alion.io/mcp/rest/get_company?id=669563"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbhgfinancial-senior-manager-customer-success-programs-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbhgfinancial-senior-manager-customer-success-programs-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbhgfinancial-senior-manager-customer-success-programs-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bhgfinancial-senior-manager-customer-success-programs-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbhgfinancial-senior-manager-customer-success-programs-operations"}]}