{"id":1416233,"url":"https://alion.io/job/biamp-customer-operations-analyst-ii","title":"Customer Operations Analyst II","company":{"id":1847493,"name":"Biamp","domain":"biamp.com","url":"https://alion.io/company/biamp-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brighton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":97000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-01T00:24:18Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"The role, at a glance:\nThe Customer Operations Analyst II is responsible for processing orders using our ERP system\n(Infor), managing the order through the fulfillment process using a ticketing system and providing\nBiamp customers with the highest level of service possible.\n How you'll contribute:\nRespond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction\n\nHandle day-to-day correspondence via through the company ticketing system, email & phone\n\nUtilize company ERP system to process purchase orders accurately and efficiently\n\nAnswer customer inquiries via phone and email regarding lead time, the status of purchase orders, back-ordered materials, etc.\n\nReview purchase orders against quotes to verify pricing before booking into the ERP system\n\nWork with customers to resolve pricing issues on PO’s as they occur\n\nWork with third party warehouse to ensure shipping of goods and follow up for transportation (tracking, delivery, customs)\n\nYou'll also support by:\nWorking with the sales team to obtain approval on drop-ship orders and to verify discounts listed on purchase orders are valid\n\nWorking with the sales and operations team to prioritize orders as needed when inventory is limited\n\nBuilding rapport with new and repeat customers by providing exceptional customer service through email and phone interactions.\n\nReviewing and executing change orders/correction requests\n\nOther duties as assigned by Supervisor\n\nA successful candidate should have:\nExcellent written and verbal communication skills in English. Other language skills are a plus\n\nAbility to collaborate with a diverse cross-functional team (global team with focus on UK and Europe)\n\nKnowledge of Microsoft Office (Excel, Word, Outlook, Teams)\n\nAbility to prioritize, manage multiple tasks and meet daily deadlines\n\nEmbrace continuous improvement philosophy\n\nBachelor degree or higher\n\nA minimum of 2 years relevant experience preferred\n\nExperience with ERP-systems. Experience with Infor LN is a plus\n\nWho is Biamp?\nWe make the world’s most extraordinary audio and video solutions. For over 50 years, Biamp has created andinnovatedprofessional audiovisual solutions that enablegreat communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.\nAs we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.\nAbout our company:\nAt Biamp, we believe the employment relationship should be reciprocal.We want you to love your job, and we want your expertise and knowledge to help drive our business forward.We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when theydon’tsucceed. We look for people whodesirethe best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.","description_format":"text","description_chars":3228,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Events & Ticketing","Pro AV & Digital Signage"],"lifecycle":[{"event":"open","at":"2026-09-28T20:50:15Z"}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.753,"p_room":0.75,"age_days":29,"expected_fill_days":33,"reasons":["conf:32","velocity","win:late"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/biamp-customer-operations-analyst-ii","json_url":"https://alion.io/job/biamp-customer-operations-analyst-ii.json","meta":{"generated_at":"2026-10-01T04:15:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3524,"day_limit":5000,"remaining_today":1476,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}