{"id":2057673,"url":"https://alion.io/job/biamp-information-technology-support-technician-i","title":"Information Technology Support Technician I","company":{"id":1847493,"name":"Biamp","domain":"biamp.com","url":"https://alion.io/company/biamp-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beaverton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-17T02:21:21Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter.\nThe role, at a glance: \nWe are seeking a motivated IT Support Technician I with prior experience to join our technical support team in maintaining our organization's desktop and mobile infrastructure. In this role, you will provide first-tier technical support to end users, implement effective troubleshooting, and carry out essential IT tasks. You will work under the guidance of senior technicians while applying and expanding your skills in a Microsoft environment, with some Apple and Linux.\nHow you'll contribute:\nResolve user inquiries and technical issues via phone, email, and ticketing system \nPerform thorough troubleshooting for hardware and software problems \nManage account setup, password resets, and access management \nEscalate complex technical issues to higher-tier support personnel with proper documentation \nExecute software installation and updates on end-user devices \nConduct regular maintenance tasks on computers, printers, and other peripheral devices \nMaintain accurate inventory of IT equipment and supplies \nConfigure and deploy workstations for new employees \nCreate comprehensive documentation for technical issues and their resolutions \nImplement established IT procedures and protocols \nParticipate in training to expand technical knowledge and skills \nMaster company systems and standard operating procedures \nDeliver concise training to end users on software applications \nDevelop how-to guides for frequently asked questions \nSupport users with Microsoft 365 applications and other standard software \nYou'll also support with:\nAssisting with minor projects under supervision of the IT Manager \nIdentifying potential improvements to current support processes \nParticipating actively in team meetings and contributing ideas \nA successful candidate should have:\n1-3 years in an IT support role \nAssociates degree in computer science, information technology, or related field preferred \nSolid understanding of Windows and macOS operating systems \nProficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams) \nDemonstrated knowledge of computer hardware components and peripherals \nUnderstanding of networking concepts and troubleshooting \nStrong verbal and written communication with the ability to explain technical concepts to non-technical users \nStrong customer service orientation and a positive attitude \nDemonstrated ability to analyze issues and implement appropriate solutions \nCompTIA A+ certification preferred; additional certifications a plus \nWork environment:\nThis is an onsite position based in Beaverton, OR \nRoutine use of standard office equipment \nProlonged periods of sitting or standing \nWhat we offer:\nMedical, Dental, and Vision \n3 weeks annual PTO and 9 paid holidays \n401(k) + matching \nEmployer-paid base life insurance, short, and long-term disability \nHealth savings accounts (with Biamp contribution) and flexible spending accounts \nTuition reimbursement \nCharitable donation matching\nDiscretionary company achievement bonus\nReferral bonuses\nWho is Biamp?\nWe make the world’s most extraordinary audio and video solutions. For over 50 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.\nAs we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.\nAbout our company:\nAt Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.","description_format":"text","description_chars":4519,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Events & Ticketing","Pro AV & Digital Signage"],"lifecycle":[{"event":"open","at":"2026-10-08T00:34:14Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":0.9,"age_days":10,"expected_fill_days":24,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/biamp-information-technology-support-technician-i","json_url":"https://alion.io/job/biamp-information-technology-support-technician-i.json","meta":{"generated_at":"2026-10-18T15:42:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21607,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1847493},"rest":"https://alion.io/mcp/rest/get_company?id=1847493"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiamp-information-technology-support-technician-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiamp-information-technology-support-technician-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiamp-information-technology-support-technician-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biamp-information-technology-support-technician-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiamp-information-technology-support-technician-i"}]}