Professional Liability Claims Manager

Description

The Professional Liability Claims Manager is responsible for the oversight, investigation, evaluation, negotiation, and resolution of complex professional liability claims, with a primary focus on Errors & Omissions (E&O) exposures. This position provides technical leadership for teams of claims professionals, ensures compliance with company claim handling standards, and partners with underwriting, actuarial, legal, and senior leadership to effectively manage risk and achieve optimal claim outcomes.

The ideal candidate will possess extensive experience handling complex E&O matters, strong coverage analysis skills, litigation management expertise, and demonstrated leadership capabilities.

Job Responsibilities

Claims Management

• Direct the handling of complex and high-exposure professional liability claims, including E&O, miscellaneous professional liability, and related management liability matters.
• Evaluate coverage, liability, damages, and exposure issues in accordance with policy terms and applicable law.
• Establish and maintain accurate claim reserves based on evolving claim facts and exposure analysis.
• Oversee investigation strategies and ensure timely claim resolution.
• Manage litigation involving insured professionals, including monitoring defense counsel performance, litigation strategy, and legal spend.
• Review and approve significant coverage positions, settlement recommendations, and reserve changes within delegated authority.
• Provide guidance regarding complex coverage issues, reservation of rights positions, and coverage determinations.
• Participate in mediations, settlement conferences, and other dispute resolution proceedings as necessary.

Leadership and Team Development

• Lead, mentor, and develop claims professionals handling professional liability claims.
• Conduct file reviews to ensure technical excellence, regulatory compliance, and adherence to company best practices.
• Establish performance expectations and support employee development through coaching and training.
• Assist in recruiting, onboarding, and retaining high-performing claims talent.

Financial and Operational Management

• Manage claims inventory to achieve operational performance objectives.
• Monitor reserve adequacy and contribute to financial forecasting activities.
• Analyze claim trends and performance metrics and recommend process improvements.
• Ensure compliance with company authority guidelines and reporting requirements.

Collaboration and Stakeholder Management

• Develop productive relationships with insureds, brokers, defense counsel, and internal business partners.
• Provide effective reporting to senior management regarding significant claim activity.
• Partner with underwriting to identify emerging claim trends and loss drivers.

Requirements

Qualifications

Required

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum 10 years of commercial insurance claims experience.
• Minimum 5 years of direct experience handling Professional Liability and/or Errors & Omissions (E&O) claims.
• Demonstrated experience managing complex, litigated, and high-severity claims.
• Strong understanding of insurance coverage analysis and policy interpretation.
• Experience managing outside counsel and litigation budgets.
• Proven leadership experience, including supervision, mentoring, or management of claims personnel.
• Excellent written and verbal communication skills.
• Strong negotiation, analytical, and decision-making abilities.
• Effective leadership and personnel development capabilities.
• Strong organizational and project management skills.

Preferred

• 15+ years of claims experience.
• Prior management experience leading a professional liability claims unit or team.
• Experience with Architects & Engineers, Insurance Agents E&O, Lawyers Professional Liability, Accountants Professional Liability, Technology E&O, or Miscellaneous Professional Liability programs.
• Professional designations such as CPCU, RPLU, AIC, ARM, SCLA, or equivalent.
• Juris Doctor (J.D.) degree

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

BHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include:

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $170,000 - $185,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.