{"id":1627819,"url":"https://alion.io/job/biberk-support-engineer-customer-success-three","title":"Support Engineer (Customer Success) - THREE","company":{"id":2123062,"name":"biBerk","domain":"biberk.com","url":"https://alion.io/company/biberk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":true},{"name":"SQL","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-09-23T20:19:56Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T10:37:10Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Description\nAs THREE continues to grow, so does the complexity of the systems we rely on to serve our policyholders, agents, and internal users. We're looking for a technical support engineer to help investigate and resolve issues across our platform. You'll work closely with engineering, product, underwriting, and others across the company to keep things running smoothly. This role involves hands-on work with core systems like our policy management platform (Socotra), our identity platform (Stytch), and our internal admin tools. You'll dig into reported issues, collaborate to diagnose root causes, and improve internal workflows.\nWhy Join THREE?\nSmall business insurance is often confusing, bloated, and full of fine print. THREE takes a different approach: we combine essential coverages - including liability, cyber, and workers compensation - into one clear, three-page policy written in plain English. No jargon, no hidden clauses. Behind that simplicity is a growing set of tools, data flows, and third-party systems. As we scale, maintaining that clarity and reliability for our customers depends on strong internal systems and thoughtful, detail-oriented support. Your work will help make sure that the systems powering our product behave as clearly and reliably as the policy itself.\nJob Responsibilities\nDig through codebases, databases, and system logs to diagnose and resolve technical issues\nCollaborate cross-functionally with other departments to ensure workflows are operating as intended and identify areas of improvement\nOwn bug resolution by fixing issues yourself and/or working with engineering\nMonitor system performance and advocate for quality of life features to enhance user experience \nDocument business processes and workarounds and provide solutions to common issues\nRequirements\nYou’ll Be a Good Fit If You\nHave a strong customer-service mindset with a genuine desire to help others succeed\nAre naturally curious about how technology works and have enthusiasm for learning new systems and tools\nUnderstand how web applications, APIs, and integrations typically behave\nAre willing to seek out documentation, and are eager to experiment and collaborate with teammates to solve problems\nCan translate complicated technical concepts in approachable, easy-to-understand language\nQualifications\nBachelor’s degree in computer science, or equivalent work experience\n1+ year of experience in software engineering, technical support, QA, or similar roles\nStrong problem-solving skills and attention to detail\nExcellent communication skills, both written and verbal\nProven experience in debugging and troubleshooting complex technical issues\nFamiliarity with our tech stack (Python/React/Typescript/SQL) or a strong willingness to learn.\nAbout Us\nTHREE is a growing insurance provider that sells a unique and straightforward insurance policy to small businesses - from restaurants, to electricians, to consultants - covering them against property risks (e.g. fire, theft, flood), lawsuits, and more. It was born out of and remains part of Berkshire Hathaway, one of the most respected companies in the world. At THREE, you’ll join a team of experienced insurance operators that chooses to run lean, promotes autonomy, and is charged with building a small commercial insurer that challenges the largest players in its space.\nOur parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through THREE will be underwritten by Berkshire Hathaway Direct Insurance Company (\"\"BHDIC\"\"), which is an AM Best rated A++ insurer.\nBHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at THREE are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.\nBHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include:\nMedical (PPO/HDHP), vision, disability, and life insurance.\nEnhanced dental plan with orthodontia coverage in addition to a standard plan.\nGenerous PTO plan for all benefit-time eligible employees.\nPaid company holidays and 4 floating holidays.\nPaid parental leave.\nEmployee Retirement Savings Plan/401(k) with company match and immediate vesting.\nEducation Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.\nService Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.\nWellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.\nVoluntary benefits that include accident, critical illness, and hospital indemnity.\nEmployee discount and rewards program on travel, tickets, electronics, home, and more.\nIn accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $100,000 - $130,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.","description_format":"text","description_chars":5233,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Education assistance","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-01T21:11:34Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.607,"p_room":0.55,"age_days":19,"expected_fill_days":15,"reasons":["conf:15","velocity","win:tail","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/biberk-support-engineer-customer-success-three","json_url":"https://alion.io/job/biberk-support-engineer-customer-success-three.json","meta":{"generated_at":"2026-10-13T11:56:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18576,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2123062},"rest":"https://alion.io/mcp/rest/get_company?id=2123062"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiberk-support-engineer-customer-success-three"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiberk-support-engineer-customer-success-three"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiberk-support-engineer-customer-success-three"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biberk-support-engineer-customer-success-three\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiberk-support-engineer-customer-success-three"}]}