{"id":3543649,"url":"https://alion.io/job/biberk-technical-support-specialist","title":"Technical Support Specialist","company":{"id":2123062,"name":"biBerk","domain":"biberk.com","url":"https://alion.io/company/biberk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-10-30T19:34:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T08:19:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nThe Technical Support Specialist is a vital role within Partner Services, focusing on collaborating with internal departments and external users to facilitate the setup and maintenance of their system access to our biBERK Service Portal. This position is integral to ensuring seamless technical support, troubleshooting, and continuous improvement of our services. While the listed duties outline primary responsibilities, flexibility is required to adapt to evolving business needs.\nJob Responsibilities\nAct as the initial point of contact for partners seeking technical assistance via phone or email\nRemote Troubleshooting:\nUtilize diagnostic techniques and relevant questions to perform remote troubleshooting\nDetermine the best solution based on partner-provided issue details\nGuide partners through the step-by-step problem-solving process\nEscalate unresolved issues to the next level of support personnel, ensuring seamless transition and clear communication\nProduct and Service Information:\nProvide accurate information on IT products or services related to the biBERK Service Portal\nRecord detailed information about events, problems, and resolutions in logs for future reference\nFollow up with partners to provide status updates on ongoing technical support cases\nRequirements\nProven experience as a Technical Support Specialist or in a similar role.\nFamiliarity with IIS and Azure technologies.\nStrong problem-solving and communication skills.\nCustomer-focused with a proactive and positive approach.\nAbility to adapt to changing business needs and priorities.\nIf you are a tech-savvy individual with a passion for delivering excellent technical support and contributing to continuous improvement, we encourage you to apply for this exciting opportunity within our Partner Services team. Join us in ensuring a seamless experience for our partners using the biBERK Service Portal.\nAbout Us\nbiBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company (\"BHDIC\"), which is an AM Best rated A++ insurer.\nBHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.\nBHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include:\nMedical (PPO/HDHP), vision, disability, and life insurance.\nEnhanced dental plan with orthodontia coverage in addition to a standard plan.\nGenerous PTO plan for all benefit-time eligible employees.\nPaid company holidays and 4 floating holidays.\nPaid parental leave.\nEmployee Retirement Savings Plan/401(k) with company match and immediate vesting.\nEducation Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.\nService Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.\nWellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.\nVoluntary benefits that include accident, critical illness, and hospital indemnity.\nEmployee discount and rewards program on travel, tickets, electronics, home, and more.\nIn accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The hourly rate for this position is $20/hr. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.","description_format":"text","description_chars":3998,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Education assistance","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-30T20:06:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/biberk-technical-support-specialist","json_url":"https://alion.io/job/biberk-technical-support-specialist.json","meta":{"generated_at":"2026-11-01T10:16:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15855,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2123062},"rest":"https://alion.io/mcp/rest/get_company?id=2123062"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiberk-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiberk-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiberk-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biberk-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiberk-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3543649}},{"tool":"search_jobs","arguments":{"company":"biberk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3543649},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}