{"id":4151460,"url":"https://alion.io/job/bic-intern-orders-claims-management","title":"Intern, Orders & Claims Management","company":{"id":2693105,"name":"BIC","domain":"bic.com","url":"https://alion.io/company/bic-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle ERP","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-12T09:25:11Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T09:25:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 80 years. We are committed to growing our iconic and innovative brands by reimagining everyday essentials in new, sustainable, and responsible ways.\nOur culture encourages a \"roll up your sleeves and get the job done\" mindset, ensuring self-starters, problem solvers, and innovative thinkers can truly thrive. At BIC World, you are empowered to take ownership of your career and use your unique perspective to make a meaningful, global impact on our mission.\nAs a member of our highly efficient team in Sofia, you will be responsible for providing timely support to BIC's B2B customers around the world. As an Order&Claims intern, you will gain knowledge in the entire customer lifecycle - from receiving orders to payment to answering customer inquiries, you will be a part of driving our business forward.What You'll Do:\nOrder Management:\nCapturing, creating, maintaining, tracking, and fulfilling customer orders and requests received via different information channels.\nHandle customer orders and requests to settlement within predefined timeframes according to company standards.\nCoordinate processes flows of pricing, quantity, or product replacements, returns, and corrections.\nBilling & Invoicing:\nCreating invoices for customers’ orders to customers and requesting them to settle the dues.\nEnsure that invoices are generated and sent timely to customers.\nEnsuring customers receive and accepted their bills, ready for on-time payment.\nClaims Management:\nHandle customer complaints and resolve issues.\nFollow-up communication with customers and local teams resolving issues.\nWhat You'll Bring To BIC:\nWillingness for self-development\nHighly motivated with the drive to make a difference and challenge the status quo\nSelf-drive to take a task to its resolution\nHigh interpersonal skills to effectively coordinate/ communicate simultaneously with multiple stakeholders in the persuasion of a shared goal\nAbility to work with a broad spectrum of people across various cultures\nAccuracy and detail-oriented\nWhat We Offer You:\nOpportunity To:\nGain real-world experience working alongside industry experts, leverage potential foreign language skills as a part of our global organization\nTo Obtain Skills In:\nWritten Communication Skills, Verbal Communication Skills, Interpersonal Effectiveness, Building Collaborative Relationships, Teamwork, Client-oriented Behavior, Entrepreneurial Orientation, Continuous Improvement Mindset, Analytical Thinking, Attention to Detail, Initiative, Results Orientation, Compliance Focus, Self-organization & Planning Skills, Time Management Skills, Prioritization Skills, Problem-Solving Skills, Ability to work in a dynamic environment, Ability to work independently, Ability to handle stress, Personal Credibility, Personal Judgement, Reliability, Flexibility, Adaptivity\nGain Knowledge In:\nOrder management processes, Finance and logistics processes, Awareness of the customer specifics, Ability for timely and accurate request, Order and claims’ processing, Ability to ensure effective and timely delivery of goods, Ability to proactively address possible issues, Ability to effectively handle customer complaints, Ability to effectively resolve escalations, Ability to navigate multiple, Ability to ensure data accuracy and completeness, Logical Thinking Skills, Accountability, Empathy, Timely Issue Resolution Skills, Ability to engage internal and external stakeholders, Ability to establish positive & trusted external stakeholder & customer relationships, MS Office 365, SharePoint, JD Edwards, ServiceNow, SHOWCASE, IVR\nBIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.\nBIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.","description_format":"text","description_chars":4667,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Office Supplies & Stationery","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-11-12T09:25:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/bic-intern-orders-claims-management","json_url":"https://alion.io/job/bic-intern-orders-claims-management.json","meta":{"generated_at":"2026-11-12T14:25:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2693105},"rest":"https://alion.io/mcp/rest/get_company?id=2693105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbic-intern-orders-claims-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbic-intern-orders-claims-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbic-intern-orders-claims-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bic-intern-orders-claims-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbic-intern-orders-claims-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4151460}},{"tool":"search_jobs","arguments":{"company":"bic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4151460},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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