{"id":459340,"url":"https://alion.io/job/bico-inside-sales-woburn-ma","title":"Inside Sales Woburn, MA","company":{"id":456052,"name":"BICO","domain":"bico.com","url":"https://alion.io/company/bico","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":63000,"max":78000,"currency":"USD","period":"year","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-28T19:58:49Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"About the Role\nSCIENION is seeking a motivated, customer-focused, and results-driven Inside Sales Representative to join our Boston-based team. This role plays an important part in supporting revenue growth through inbound and outbound sales activities, lead qualification, customer engagement, quote management, and accurate CRM administration.\nThe Inside Sales Representative will work closely with Marketing, Operations, Customer Support, Field Sales, and the wider commercial organisation to ensure a seamless customer experience from initial enquiry through to quotation, follow-up, and order progression.\nThis position is well suited to an organised and commercially minded individual who enjoys customer communication, structured sales processes, accurate data management, and working in a fast-paced international sales environment.\nKey Responsibilities\nCustomer Engagement\nProactively engage with prospects and existing customers by phone, email, and virtual meetings.\nQualify inbound leads and identify potential sales opportunities.\nBuild and maintain professional customer relationships through timely follow-up and clear communication.\nRespond to customer enquiries with accuracy, urgency, and a customer-focused approach.\nQuote & Opportunity Management\nPrepare, issue, manage, and follow up on customer quotations accurately and efficiently.\nTrack quotation status, customer feedback, and next steps to maximise conversion rates.\nSupport opportunity creation, pipeline progression, and deal administration within the CRM system.\nWork with internal teams to ensure quotations reflect correct pricing, products, terms, and customer requirements.\nCRM & Data Integrity\nCRM & Data Integrity\nMaintain accurate customer, contact, company, quotation, and opportunity records in the CRM system.\nRecord all sales activities, customer interactions, follow-up actions, and pipeline updates in a timely manner.\nSupport clean, reliable CRM data to enable forecasting, reporting, and management of decision-making.\nUse CRM workflows, dashboards, and reports to prioritise activity and monitor performance.\nReporting & Sales Administration\nSupport regular sales reporting, pipeline reviews, and performance tracking.\nMaintain accurate sales documentation and ensure information is complete and up to date.\nAssist with forecasting inputs, activity tracking, and sales operations requirements.\nEnsure internal documentation is consistent, professional, and aligned with company processes.\nCross-Functional Collaboration\nCollaborate with Marketing on campaigns, lead follow-up, and customer engagement initiatives.\nWork with Operations, Customer Support, Finance, and Field Sales to support customer requirements.\nEnsure a smooth handover of customer information between departments where required.\nContribute to process improvements that enhance customer experience and sales efficiency.\nMarket Insight & Continuous Improvement\nCapture and share feedback on customer needs, buying behavior, market trends, and competitor activity.\nSupport continuous improvement of sales processes, CRM usage, and reporting quality.\nContribute to sales campaigns, projects, and initiatives as required..\nQualifications, Experience & Requirements\nEducation\nBachelor's degree in business, Life Sciences, Marketing, Communications, or a related discipline preferred.\nEquivalent relevant professional experience will also be considered.\nExperience\n1-3 years of experience in inside sales, business development, sales support, customer service, or another customer-facing commercial role preferred.\nExperience in a B2B sales environment is advantageous.\nExperience within scientific, laboratory, biotechnology, life sciences, automation, instrumentation, or capital equipment markets is a plus but not essential.\nPrevious experience managing quotations, customer enquiries, lead follow-up, or sales administration.\nCRM & Digital Sales Tools\nExperience using CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or similar systems.\nStrong commitment to CRM accuracy, data quality, and timely activity logging.\nConfidence using Microsoft Office applications, particularly Outlook, Excel, PowerPoint, Word, and Teams.\nAbility to learn new software platforms, reporting tools, and digital sales processes quickly.\nSales & Commercial Capability\nAbility to identify, qualify, nurture, and progress sales opportunities.\nStrong follow-up discipline and pipeline management skills.\nConfidence handling customer enquiries, objections, and commercial discussions professionally.\nAbility to prepare clear, accurate, and professional quotations and customer-facing documentation.\nUnderstanding sales processes, opportunity management, forecasting, and revenue contribution.\nCommunication & Relationship Building\nExcellent verbal and written communication skills.\nProfessional and confident phone, email, and virtual meeting manners.\nStrong listening skills with the ability to understand customer needs and respond appropriately.\nAbility to build trust with customers and collaborate effectively with internal stakeholders.\nOrganisation & Attention to Detail\nHighly organised with the ability to manage multiple priorities, customer requests, and follow-up actions.\nStrong attention to detail, particularly when working with quotations, CRM records, sales data, and customer documentation.\nAbility to work accurately and efficiently in a fast-paced sales environment.\nComfortable working on deadlines, activity expectations, and performance objectives.\nMindset & Personal Attributes\nSelf-motivated, proactive, and eager to develop a career in sales.\nPositive, can-do attitude with a willingness to learn and take ownership.\nCustomer-centric approach and commitment to delivering a high-quality customer experience.\nCollaborative team player who contributes positively to a high-performing sales culture.\nCommercially curious, resilient, and comfortable working towards targets and measurable outcomes.\nWork Arrangement & Eligibility\nAbility to work full-time on-site at the Boston office.\nEligibility to work in the United States without sponsorship.\nWillingness to attend occasional customer visits, trade shows, company events, or internal sales meetings as required.\nCompensation and Benefits:\nThe base salary range for this position is $63,000 - $78,000.00. Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more.\nBICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discovery at scale in pharma and biotech. With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications. BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives. 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