{"id":2275883,"url":"https://alion.io/job/bicom-systems-system-engineer","title":"System Engineer","company":{"id":695798,"name":"Bicom Systems","domain":"bicomsystems.com","url":"https://alion.io/company/bicomsystems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tuzla, Bosnia and Herzegovina"],"countries":["BA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-12T16:37:57Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Liberate the World From Traditional Communication Systems!\nFounded in 2004, Bicom Systems has grown into a global communications company with team members and customers around the world. We create reliable, easy-to-use tools that help businesses stay connected - through calling, messaging, and modern collaboration solutions. Our products are used in thousands of workplaces every day, supporting millions of people as they communicate and work together. What sets us apart is the strong partnerships we build and the supportive global ecosystem behind everything we do.\nAt Bicom Systems, we believe results come from teams that take ownership, act with trust, and are accountable for their work. We invest in professional growth, encourage thoughtful decision-making, and support a healthy work-life balance.\nYour day looks like this:\nYou provide high-quality technical support to Bicom Systems customers via e-mail and live chat, maintaining a professional and customer-focused approach;\nUtilize internal knowledge bases and external resources to deliver precise and effective technical solutions;\nInvestigate, diagnose, and resolve software and hardware issues, including account setup and network configuration;\nEnsure smooth and reliable implementation of solutions in production environments;\nPerform remote installations and configurations on customer hardware;\nContinuously document and improve technical knowledge through clear notes, guides, and manuals;\nWork in a fast-paced, technology-driven environment with opportunities to solve diverse and challenging issues;\nGain hands-on experience with real-world deployments and advanced telecom systems;\nBe part of a collaborative team that values knowledge sharing and continuous improvement;\nTake advantage of opportunities to solve diverse, challenging issues by staying up-to-date with modern system engineering practices.\nRequirements:\nProficiency in spoken and written English, with the ability to communicate clearly and professionally;\nUnderstanding of Linux operating systems and IP networking concepts;\nFamiliarity with virtualization platforms and concepts;\nStrong problem-solving skills with a proactive and analytical approach;\nExcellent communication skills, with the ability to guide customers through step-by-step technical solutions, both in writing and verbally;\nStrong sense of empathy and customer awareness, with the ability to understand user concerns, remain patient, and provide supportive, solution-oriented guidance in challenging situations.\nThis is how you stand out:\nBachelor's degree in IT;\nRelevant certifications such as Linux, Cisco (e.g., CCNA), or similar industry-recognized credentials;\nSolid understanding of Voice over IP (VoIP) technologies, protocols, and troubleshooting practices;\nHands-on experience with PBX systems or telecom platforms, preferably in real-world environments;\nFamiliarity with SIP, RTP, and general VoIP protocols and call flow analysis;\nExperience with network troubleshooting tools (e.g., packet capture analysis, latency/jitter diagnostics);\nExperience working in customer-facing technical roles, with a strong focus on service quality and responsiveness;\nAbility to quickly learn new technologies and adapt in a pise fast-paced, shift-based support environment;\nProactive use of AI-powered tools (such as Claude and similar platforms) to enhance troubleshooting, accelerate root cause analysis, and improve the efficiency and accuracy of technical support workflows.\nLocation: Tuzla\nThis position operates in a shift-based schedule, ensuring continuous support coverage and offering flexibility in working hours.\nFind out more about us on Facebook, LinkedIn, and www.bicomsystems.com/careers. We look forward to hearing from you!","description_format":"text","description_chars":3752,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications"],"lifecycle":[{"event":"open","at":"2026-10-11T09:16:46Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.676,"p_room":0.75,"age_days":19,"expected_fill_days":20,"reasons":["conf:4","win:late"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/bicom-systems-system-engineer","json_url":"https://alion.io/job/bicom-systems-system-engineer.json","meta":{"generated_at":"2026-10-12T20:01:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32370,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695798},"rest":"https://alion.io/mcp/rest/get_company?id=695798"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbicom-systems-system-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbicom-systems-system-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbicom-systems-system-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bicom-systems-system-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbicom-systems-system-engineer"}]}