{"id":1761725,"url":"https://alion.io/job/bicron-electronics-customer-service-representative","title":"Customer Service Representative","company":{"id":2230152,"name":"Bicron Electronics","domain":"bicronusa.com","url":"https://alion.io/company/bicronusa","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Arcade, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-09-08T17:10:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-13T20:48:49Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"iNRCORE Group is a leading, vertically integrated provider of highly engineered, high-reliability, and high-performance passive electronic components. We are known for manufacturing proprietary magnetics, capacitors, resistors, filters, and more. We serve mission-critical data and power applications in the Defense, Aerospace & Avionics, Space, Smart Grid, Medical, AI/Data center, and Hi-Rel industrial markets.\niNRCORE Group currently has fourteen (14) manufacturing facilities across the globe with more than one thousand (1000+) employees - and growing! Our business entities include company names such as Bicron, Coast Magnetics, DYCO, Gowanda, iNRCORE, Passive Plus, RCD, Sentran, TTE, and Vanguard Electronics. Our organization has a world-class reputation for innovation, quality products and expertise, and outstanding leadership. Our talented staff is what makes this all possible. We are actively seeking to hire highly skilled professionals to meet our growing demand and join our expanding team(s).\nWe currently have an opening for Customer Service Representative in our Gowanda Electronics facility, located in Gowanda, NY. This position is critical to the success of iNRCORE Group and will be supporting customer account management, order processing, and sales support activities to ensure exceptional customer experience, operational excellence, and revenue growth. This role reports directly to the Customer Service Manager or Sales Manager.\nThe ideal candidate for this position should be highly organized, detail-oriented, and customer-focused with strong communication skills. They should have experience in a manufacturing environment, handling customer inquiries, processing orders, and supporting sales initiatives. Familiarity with ERP systems, Microsoft Office, and customer portals is essential. A proactive attitude and ability to work collaboratively across departments are key.\nDetails of the Role: The position of Customer Service Representative will be responsible for managing customer accounts, processing orders, preparing quotes, and supporting outside sales representatives. During the course of a standard workday, you will be expected to communicate directly with customers, maintain accurate records, and coordinate with internal teams to meet delivery and quality requirements.\nDuties and Responsibilities:\nCommunicate directly with customers via phone, email, and portals to address inquiries and resolve issues\nProcess customer orders, schedule changes, and maintain accurate account records\nPrepare and submit quotes and bids, working with Supply Chain and Engineering for pricing and specifications\nMaintain forecasts for assigned products and update customer portals as required\nCoordinate with production, shipping, and quality teams to ensure on-time delivery and compliance with requirements\nSupport outside sales representatives with account information and lead generation\nParticipate in weekly production planning and sales meetings\nHandle customer complaints in accordance with the company’s Quality Management System\nMaintain up-to-date files for customer accounts and portal login information\nAssist with invoice and payment inquiries in collaboration with Accounting\nPromote a positive, proactive attitude and maintain professionalism in all customer interactions\nPerform other customer-related duties as assigned\nQualifying Attributes and Skills\nHigh school diploma required; Associate’s Degree preferred\nMinimum of 2 years of customer service experience in a manufacturing or technical environment\nStrong proficiency with Microsoft Office (Excel, Word, Outlook) and ERP systems\nExcellent verbal and written communication skills\nAbility to read and interpret customer specifications and documentation\nStrong organizational skills with attention to detail and accuracy\nAbility to work in a fast-paced environment and adapt to changing priorities\nPositive attitude and ability to resolve problems effectively\nHigh level of integrity and ability to handle confidential information\niNRCORE and its affiliated entities are an equal opportunity employer with a full suite of benefits offered to full-time employees.\nExcellent earning potential with qualifying annual bonuses\nHealth, Dental, and Vision Benefits \nElective Flexible Spending and Dependent Care Accounts\nCompany paid and elective buy-up Life & AD&D Insurance \nCompany paid Short-Term Disability and Elective Long-Term Disability\nElective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits\n401(k) Retirement Savings Plan with qualifying Company match\nCompany paid mental health and Employee Assistance Program (EAP)\nPaid Holidays and generous paid time off (PTO)\nEmployee Discount Program (LifeMart via ADP)\nTuition Reimbursement for qualifying degrees and certification programs.\niNRCORE, LLC and its affiliated entities is an Equal Opportunity Employer. All qualified applicants will be considered.","description_format":"text","description_chars":4944,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-10-03T12:55:43Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.579,"p_room":0.45,"age_days":34,"expected_fill_days":23,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/bicron-electronics-customer-service-representative","json_url":"https://alion.io/job/bicron-electronics-customer-service-representative.json","meta":{"generated_at":"2026-10-13T20:53:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32001,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2230152},"rest":"https://alion.io/mcp/rest/get_company?id=2230152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbicron-electronics-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbicron-electronics-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbicron-electronics-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bicron-electronics-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbicron-electronics-customer-service-representative"}]}