{"id":4304954,"url":"https://alion.io/job/bicycle-transit-systems-inc-program-manager-lancaster-bike-share","title":"Program Manager, Lancaster Bike Share","company":{"id":1808719,"name":"Bicycle Transit Systems, Inc.","domain":"rideindego.com","url":"https://alion.io/company/rideindego","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-14T05:42:00Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T15:09:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Lancaster Bike Share is a new docked bike share system for the City of Lancaster, Pennsylvania, launching in early spring 2027 with 75 e-bikes across 150 docks. The system is operated by Revolution BTS (formerly Bicycle Transit Systems and BCycle) in partnership with the City. Revolution designs, buildsand operatesdocked bike share systems across North America, with operations in nearly 30U.S. communities. Our mission is simple: help build communities where everyone has access to a bicycle.\nWe are seeking a proactive, reliable and organized Lancaster-based Program Manager to lead Lancaster Bike Share and serve as the City's primary point of contact. This is a flexiblerole focused on oversight, quality assuranceand partner coordination, with fieldwork as needed. The ideal candidate knows Lancaster, cares about its neighborhoods, thrives working independently, collaborates effectively and wants to see more people of every background riding bikes. You will join before launch, so you will help shape how the system rolls out, how it'smeasured and how it shows up in the community from day one.The ideal leader for this position is someone who maintainsa positive and flexible attitude, setshigh standards, ensuresaccountabilityand upholdshonesty and integrity in all aspects of the business.\nCore responsibilities:\nOversee the operation of Lancaster Bike Share, a docked e-bike share system with 75 e-bikes across 150 docks, launching in early spring 2027.\nEnsure the system is operated and reported on in accordance with service contract parameters\nServe as the primary point of contact for the City of Lancaster on all bike share matters.\nSupport program growth through partnerships with municipal stakeholders, sponsorsand community partners.\nSupport community outreach and strategies to boost ridership, customer retention and revenue, so bike share reaches residents across the whole city.\nCity Partnership & Stakeholder Coordination:\nLead day-to-day communication with City staff andrun regular check-ins and status updates.\nCommunicate effectively with the City, internal teams and partners to define program objectives and key results. Once established, track and communicate progress toward these goals.\nRepresent Revolution BTS at City meetings, public sessions and community events.\nCoordinate with everyone involved in the system: City departments, Revolution's operations, local bike shop, customer service and sponsors, property owners hosting stations, and community organizations.\nKeep partners aligned on timelines, priorities and issues, and resolve problems before they escalate.\nOperations & Quality Assurance:\nSupport launch readiness, including station siting, installation schedules and launch-day planning.\nMonitor daily operation and system healthincluding bike and dock availability, rebalancing, maintenance response, equipment cleanliness.\nProvide oversight on bike fleet maintenance and availability with local bike shop; \nConduct fieldwork as needed, including bike and station battery swapping, rebalancing, general system repairs and maintenance.\nRun field checks on stations and bikes to confirm the system is clean, safe, workingand meeting service standards.\nBe on the ground in Lancaster to oversee system maintenance, participate in and coordinate events, and serve as pointof contact for any urgent issues.\nCustomer Service:\nMaintain a customer-first approach to operations.\nEnsure timely response to customer communications, in coordination with Revolution's customer service team.\nAddress customer issues and use customer feedback to enhance satisfaction.\nSystem Reporting & Grant Documentation:\nTrack system performance, including ridership, bike and dock availability, rebalancing, maintenance responseand customer feedback.\nPrepare regular performance reports for the Cityand other funders, including grant documentation.\nEvaluate system performance, flag trends and recommend improvements to operations, station placement and outreach.\nGather the data and stories that show the program's impact on the community.\nEducation and/or Work Experience Requirements:\nRequired:\nBased in Lancaster or the surrounding area, with a real connection to the community.\nPassionate about cycling, active transportation and getting more people on bikes.\n3+ years of program or project management experience, ideally with public agencies, nonprofits or community partners.\nStrong communicator who can build and maintain trust with City staff, partners and residents alike.\nOrganized and detail-minded, comfortable with data, performance tracking and written reports.\nProficiency in Word, Exceland PowerPoint.\nAdaptive and organized thinker, able to work independently and manage your own time in a flexible role.\nValid driver's license and reliable transportation.\nWillingness to work flexible hours.\nPreferred:\nExperience with bike share, micromobility, transitor transportation planning.\nBicycle mechanic experience or experience servicing tech-enabled equipment.\nExperience with grant reporting or compliance, especially public or foundation funding.\nExisting relationships with Lancaster citygovernment, community organizations or local businesses.\nPhysical Requirements and Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nThis is a full-time, flexible position expected to work approximately 32 hours per week, with more hours during launch. Some hours outside of this, including nights and weekends, may be required.\nRequires fieldwork around the city, including walking, cyclingand standing outdoors.\nMay require bending, stoopingand twisting throughout the day.\nMay require the ability to lift, carry, push, and pull objects & equipment up to 65 lbs.\nMay require the ability to perform work while standing for prolonged periods of time.\nMay require working and riding a bicycle outdoors in various temperatures including rain, cold and heat conditions.\nComfortable with driving, stopping and working in busy outdoor urban environments.\nA few of the benefits we offer:\nCompetitive compensation package\nAffordable medical, dental and vision insurance options\n401k with up to 4% employer match\nUp to 3 weeks PTO & up to 1 week STO per year\n4-day workweek\nPaid parental leave\nWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nEqual Opportunity Employer M/F/V/D","description_format":"text","description_chars":6640,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Shared Mobility"],"lifecycle":[{"event":"open","at":"2026-11-14T06:36:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:4","win:early"],"computed_at":"2026-11-14T19:13:55Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/bicycle-transit-systems-inc-program-manager-lancaster-bike-share","json_url":"https://alion.io/job/bicycle-transit-systems-inc-program-manager-lancaster-bike-share.json","meta":{"generated_at":"2026-11-14T19:13:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808719},"rest":"https://alion.io/mcp/rest/get_company?id=1808719"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbicycle-transit-systems-inc-program-manager-lancaster-bike-share"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbicycle-transit-systems-inc-program-manager-lancaster-bike-share"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbicycle-transit-systems-inc-program-manager-lancaster-bike-share"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bicycle-transit-systems-inc-program-manager-lancaster-bike-share\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbicycle-transit-systems-inc-program-manager-lancaster-bike-share"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4304954}},{"tool":"search_jobs","arguments":{"company":"rideindego.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4304954},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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