{"id":578418,"url":"https://alion.io/job/bidease-customer-success-manager","title":"Customer Success Manager","company":{"id":171737,"name":"Bidease","domain":"bidease.com","url":"https://alion.io/company/bidease","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":123000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-11-08T14:28:26Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-29T15:15:00Z","board_verified":true,"closed_at":null,"days_open":720,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":719},"description":"Work Type: Salary, Full-time\nLocation: Hybrid, Remote\nCompensation Band (USD): $120,000 - $140,000 (plus quarterly bonus) dependent on location, expertise, and background\nYears of Relevant Experience: 3+ years\nLevel: Mid Level\nBidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Our Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a skilled and experienced Customer Success Manager to join our dynamic team and contribute to our continued success.\nJob Description:\nAs a Customer Success Manager for our US regions, you’ll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating and working with clients to identify and meet their business objectives to ensure success as they adopt a new platform. From training them on Bidease usage, demand-side platform (DSP) strategy, and optimization, to strengthening client relationships, you’ll become an integral part of your client’s digital strategy. \nResponsibilities:\nCollaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience\nWork closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client\nReview campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization\nWork closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns\nEducate clients on new platform features, DSP partners, services, and relevant practices\nEducate and grow the programmatic buying knowledge of clients.\nRequirements: 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