{"id":3808727,"url":"https://alion.io/job/bidvest-2026-duty-manager","title":"Duty Manager","company":{"id":2379917,"name":"Bidvest 2026","domain":"bidvest.co.za","url":"https://alion.io/company/bidvest","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centurion, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"closed","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T20:07:45Z","board_verified":false,"closed_at":"2026-11-10T20:07:45Z","days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"SUMMARY:\n\n A Vacancy exists for a Duty Manager in the BTS Security Division at the National Operations Centre based in Centurion\n\nThe suitable candidate’s main responsibilities and duties include, but are not limited to, the following: \n\n POSITION INFO:\n\n Monitor and oversee all security technology systems in the NOC, receive responses as prescribed;\nAccept and manager all risk situations as detected, identified and reported by the workstation operators;\nEnsure all instructions, assignments, tasks, requests and responsibilities assigned by the client is given first priority and completed on or before the due dates;\nEnsure all NOC workstation staff adhere to policies and procedures;\nDo regular workstation job description tests with the NOC personnel to ensure they are familiar with their respective post descriptions and re-train where applicable;\nConduct on-site training with the NOC workstation staff on new procedures and systems;\nResearch new methods of control room operating procedures to improve current operations;\nAssist client in opening of criminal cases in the event of incidents and possible investigation if required;\nEnsure handing and taking over is performed and documented at each shift change;\nEnsure there is no unauthorized entry into the NOC;\nAll matters reported into the NOC should be treated as an incident and all detail captured and an appropriate response rendered to ensure a clear audit trail of the sequence of events and actions;\nIn cases of emergencies the duty manager must delegate resources as required;\nMust be able to manage and ensure there is a full complement manning each shift;\nIncidents, exceptions and crisis management;\nManage operator performance and outputs i.e. CCTV camera and intruder alarm system monitoring;\nMonitor alarm systems, escalate positive alarms, capture detail of all responses to all alarms on the appropriate software platforms;\nData capture and complete daily CCTV and alarm reports;\nCommunicate via two-way radio and telephone;\nConduct health checks for technical systems;\nAll verbal and written reports including data capture must be of a high standard/quality and in English \n\nPreferred qualifications/attributes/skills: \n\nPSIRA certification Grade A;\nGrade 12 or equivalent qualification;\nRelevant experience in a multi-functional control room environment;\nRelevant experience in a Managerial or similar position is essential;\nSystems knowledge and experience on Signal Tower and Axon will be to your advantage\nMS Office and Lync, Google earth and Windows based applications;\nGood communication, tact, diplomacy, assertiveness and relationship building;\nMust be flexible, honest, have integrity, drive, energy, creativity, initiative, independence and be able to work under pressure;\nGood legal understanding as per the Criminal Procedure Act and have general knowledge of common statutory law, constitution and bill of rights and court litigation;\nInvestigative and administrative knowledge;\nMust have basic electronic knowledge;\nClean disciplinary, criminal and credit record;\nOwn transport and driver’s license;\n\nEmployment consideration will be in accordance with the Employment Equity Act requirements \nShould you not hear from us within 14 days after closing date, your application should be considered unsuccessful ","description_format":"text","description_chars":3308,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T14:07:15Z"},{"event":"close","at":"2026-11-10T20:07:45Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/bidvest-2026-duty-manager","json_url":"https://alion.io/job/bidvest-2026-duty-manager.json","meta":{"generated_at":"2026-11-15T13:47:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what 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