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ensuring compliance to SLAs\nDevelop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives\nEnsure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review\nCoordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff\nAssign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities\nBuild & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices\nMaintain quality service through establishing & enforcing organization standards\nStay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices\nEnhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives\nManage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback\nManage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure\nResponsible for capacity building of subordinate Managers\n\nQUALIFICATIONS AND SKILLS\n The Applicant must meet the following requirements:\nNQF Level 7: Degree or Advanced Diploma\nMatric (Senior Certificate)\nValid SA Drivers’ License\n5 Years Relevant managerial Experience in the Services Industry\nOperations, CRM & Financial Management\nMS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)\nKnowledge of OHS Act, ISO 9001 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