Operations Manager
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 21, 2026. Bidvest Prestige scores A on the Alion truth index.
About the Role
We are seeking an Operations Manager for our cleaning services division. In this role, you will be primarily focused on enhancing operational efficiency, managing team performance, and ensuring the highest standards of cleanliness and service quality. You will be instrumental in streamlining processes, developing best practices, and fostering a positive work environment for our staff.
Key Responsibilities
- Oversee day-to-day operations of cleaning services, ensuring adherence to quality standards and client specifications.
- Develop and implement operational policies and procedures to enhance efficiency and service delivery.
- Manage cleaning teams, including recruitment, training, and performance evaluations to promote staff development and retention.
- Coordinate scheduling and resource allocation to meet service demands, maintaining optimal staffing levels.
- Conduct regular site inspections to ensure compliance with health and safety regulations and quality standards.
- Collaborate with clients to address concerns, provide updates, and ensure satisfaction with service delivery.
- Monitor inventory levels of cleaning supplies and equipment, placing orders as necessary to ensure uninterrupted operations.
- Analyze operational performance metrics and prepare reports for senior management, identifying areas for improvement.
Requirements
- Proven track record in operations management or a similar role within the cleaning or facility services industry.
- Demonstrable experience in managing teams and driving operational efficiencies.
- Strong understanding of cleaning protocols, health and safety regulations, and industry best practices.
- Excellent communication and interpersonal skills, with the ability to build effective relationships with clients and staff.
- Competency in using operational management software and Microsoft Office Suite for reporting and analysis.
- Strong organizational skills and attention to detail in a fast-paced environment.
Preferred Qualifications
- Relevant qualifications in business management, operations management, or a related field.
- Experience in client relationship management and customer service within the cleaning industry.
- Knowledge of sustainability practices and their application within cleaning operations.
- Certification in health and safety or quality management systems.
We are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds and experiences in accordance with the Employment Equity Act.