{"id":3149187,"url":"https://alion.io/job/biffa-client-support-manager-6-month-contract","title":"Client Support Manager - 6-month contract","company":{"id":668762,"name":"Biffa","domain":"biffa.co.uk","url":"https://alion.io/company/biffa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hounslow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T11:34:24Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T16:39:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Client Support Manager - 6-month contract\nWe have an exciting opportunity for a Client Support Manager to join our team on a 6-month fixed-term contract, supporting the successful delivery of our high-profile Heathrow contract.\nThis is a varied and rewarding role, ideal for someone who enjoys building strong client relationships, analysing performance, coordinating operational activities and identifying opportunities for improvement.\nWorking closely with the Corporate Account Director, onsite operational teams and Commercial Finance, you'll play an important role in ensuring excellent service delivery, supporting recycling performance and maintaining strong relationships with our customer.\nWhat you'll be doing\nClient & Contract Support: Support the day-to-day delivery of the Heathrow contract, acting as a key point of contact for routine queries and helping ensure a consistently high standard of service.\nPerformance Reporting: Prepare and analyse contract performance reports, monitoring KPIs, service levels, operational trends and improvement opportunities.\nOperational Coordination: Work closely with onsite teams, internal departments and stakeholders to coordinate activities, resolve queries and support smooth contract delivery.\nCommercial & Financial Support: Monitor contract expenditure against budgets, identify variances and work with the Commercial Finance team to highlight potential risks and opportunities.\nContinuous Improvement: Analyse waste and recycling audit data, identify trends and work with operational colleagues to develop practical improvements.\nClient Engagement: Support customer meetings, performance reviews, presentations and communications, ensuring actions are tracked and delivered.\nCommunications & Sustainability: Help develop engagement materials, recycling communications and initiatives that encourage positive environmental behaviours.\nContract Administration: Maintain accurate contract records, performance trackers, action plans and supporting documentation.\nBusiness Continuity: Provide operational and administrative cover during planned periods of absence, ensuring continuity of service and client support.\nWhat we're looking for\nWe're looking for someone who is confident working with clients, comfortable interpreting data and capable of managing multiple priorities in a busy operational environment.\nYou'll ideally have:\nPrevious experience in client services, account support, contract coordination, mobilisation or operational management support.\nStrong communication and relationship-building skills, with a customer-focused approach.\nExcellent organisational skills and the ability to manage competing priorities and deadlines.\nStrong analytical skills, with confidence producing reports and interpreting operational and financial data.\nGood commercial awareness, including an understanding of budgets, costs and contract performance.\nProficiency in Microsoft Office, particularly Excel and PowerPoint.\nA proactive, solutions-focused approach with excellent attention to detail.\nThe confidence to work independently while collaborating effectively with colleagues and stakeholders.\nIt would be an advantage if you also have:\nExperience within waste management, recycling, facilities management or other outsourced service environments.\nKnowledge of contract KPIs, SLAs and performance reporting.\nExperience analysing operational audits or supporting sustainability initiatives.\nPrevious involvement in budget monitoring, client engagement or continuous improvement projects.\nBiffa - we’re changing the way people think about waste\nAt Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.\nWe believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.","description_format":"text","description_chars":4203,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management"],"lifecycle":[{"event":"open","at":"2026-10-23T11:34:24Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.883,"p_room":1,"age_days":2,"expected_fill_days":9,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/biffa-client-support-manager-6-month-contract","json_url":"https://alion.io/job/biffa-client-support-manager-6-month-contract.json","meta":{"generated_at":"2026-10-26T18:23:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24626,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668762},"rest":"https://alion.io/mcp/rest/get_company?id=668762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiffa-client-support-manager-6-month-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiffa-client-support-manager-6-month-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiffa-client-support-manager-6-month-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biffa-client-support-manager-6-month-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiffa-client-support-manager-6-month-contract"}]}