{"id":3869876,"url":"https://alion.io/job/biffa-operations-support-assistant","title":"Operations Support Assistant","company":{"id":668762,"name":"Biffa","domain":"biffa.co.uk","url":"https://alion.io/company/biffa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T13:57:05Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T11:57:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Help us keep our communities running smoothly!\nAt Biffa, we’re passionate about making a difference. We’re looking for a proactive, organised and motivated Operations Support Assistant to join our Municipal team.\nThis is a fantastic opportunity for someone who enjoys working in a fast-paced operational environment, supporting teams and helping to deliver high-quality services to our customers and communities.\nWorking closely with our Supervisors and Operations Manager, you’ll play a key role in ensuring our daily operations run safely, efficiently and effectively.\nA quick look at the role\nAs our Operations Support Assistant, you'll help coordinate daily activities, support our frontline teams and ensure we consistently deliver against our contractual commitments.\nYour key responsibilities will include:\nSupporting daily operations - Working alongside Supervisors to coordinate resources, workforce planning and service delivery.\nDriving performance - Helping ensure services are completed on time, meet contractual requirements and achieve key performance indicators (KPIs).\nImproving efficiency - Identifying opportunities to improve vehicle and crew productivity, including supporting route planning and operational changes.\nChampioning safety - Promoting our Safer Together value by ensuring safe working practices, correct PPE use and compliance with company policies and procedures.\nMonitoring standards - Supporting operational monitoring, including vehicle CCTV and on-site checks, and assisting with investigations where required.\nBuilding relationships - Communicating effectively with colleagues, customers and operational teams to maintain excellent service standards.\nSupporting our people - Encouraging teamwork, recognising great performance and helping create a positive and supportive working environment.\nHere's what we require\nWe're looking for someone who is hands-on, approachable and confident working with people at all levels.\nHere's what we require\nWe're looking for a proactive, organised team player with:\nExperience in waste management, transport, logistics or a similar operational environment.\nStrong communication, organisational and problem-solving skills.\nConfidence using IT systems, including Microsoft Office.\nThe ability to support teams, manage priorities and meet deadlines.\nA good understanding of operational efficiency and customer service.\nA full driving licence.\nIt would be great if you also have:\nPrevious team leader or supervisory experience.\nExperience working with KPIs and health and safety procedures.\nAn IOSH qualification or LGV licence (or willingness to undertake fully funded LGV training).\nWhy Biffa?\nAt Biffa, we're not just managing waste - we're helping to create a more sustainable future.\nOur people are at the heart of everything we do, and our values of Teamwork, Fairness and Respect (#TFR) shape the way we work together every day.\nWe’re committed to creating a safe, inclusive and supportive workplace where everyone feels valued, respected and empowered to succeed.\nReady to make a difference?\nIf you're organised, enthusiastic and enjoy being part of a team that makes a real difference every day, we'd love to hear from you.\nChanging the way people think about waste.\nAt Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.\nDedicated to diversity.\nBeing inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.","description_format":"text","description_chars":4112,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management"],"lifecycle":[{"event":"open","at":"2026-11-06T13:57:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/biffa-operations-support-assistant","json_url":"https://alion.io/job/biffa-operations-support-assistant.json","meta":{"generated_at":"2026-11-07T14:21:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668762},"rest":"https://alion.io/mcp/rest/get_company?id=668762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiffa-operations-support-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiffa-operations-support-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiffa-operations-support-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biffa-operations-support-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiffa-operations-support-assistant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3869876}},{"tool":"search_jobs","arguments":{"company":"biffa.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3869876},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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