Senior Account Manager

About The Role

As a Senior Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts - some of the most promising European D2C brands - and play a central role in their success.

Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

• Build strong, long-term partnerships
• Build and maintain strong relationships with strategic merchant accounts
• Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
• Define improvement plans with merchants based on data analysis
• Identify new partnership opportunities and define improvement plans with merchants
• Deliver customer excellence
• Support stakeholders in their day-to-day use of Bigblue’s services
• Monitor customer feedback and performance trends, and translate them into actionable improvements
• Contribute to product and operational improvements based on merchant insights and market trends
• Optimize internal processes and tools to improve the overall customer experience
• Grow hand-in-hand
• Contribute to our merchants’ strategic development and identify their metrics that drive growth
• Identify potential signals of dissatisfaction and implement solutions to answer them
• Suggest out-of-the-box initiatives to engage our existing merchants
• Implement cross-selling and upselling strategies to address customer needs and unlock value

You would be a great fit if this sounds like you:

• 5+ years’ experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry
• Native-level French and professional proficiency in English
• Strong communicator and relationship builder, comfortable managing multiple stakeholders
• Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews
• Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills
• Proactive, autonomous, adaptable, and eager to deepen your logistics expertise
• Based in Paris or willing to relocate

Bonus points for

• You have an entrepreneurial spirit
• You're passionate about digital and making life simpler with technology
• You like solving new problems and are never settling for how something "has always been done"
• You speak another language (Spanish, German, Italian)

Why join Bigblue

• High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• Founders-led company with an innovative, caring culture.
• Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment: Work across Paris, Madrid, London, and our European warehouse network.
• Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
• ClassPass membership for fitness & wellness.
• MacBook or any setup you need - your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.