{"id":4007014,"url":"https://alion.io/job/bigid-sr-customer-success-manager","title":"Sr. Customer Success Manager","company":{"id":63526,"name":"BigID","domain":"bigid.com","url":"https://alion.io/company/bigid","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":155000,"currency":"USD","period":"year","gross":null,"usd_annual":155000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"DLP","optional":true},{"name":"JMP","optional":true},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-11-10T03:35:30Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T04:09:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who we are:\nBigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.\nWe are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: \nBigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security\nBigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards\nCitizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies\nCRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)\nDUNS 100 Best Tech Companies to Work for\nTop 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards\n2024 Inc. 5000 list for the 4th consecutive year!\nShortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity\nAt BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.\nAbout the role\nAs AI adoption accelerates, security, privacy, and data leaders are rethinking how they find, protect, and govern their most sensitive data. BigID is the platform many of the world’s largest organizations rely on to do it.\nAs a Senior Customer Success Manager for our West/Central region, you’ll own a portfolio of 10-15 large enterprise accounts and act as a trusted advisor to CISOs, privacy officers, and data and governance leaders. You’ll turn BigID’s platform into measurable business outcomes, spot risk and opportunity early, and lead cross-functional teams to deliver results. You’ll join a Customer Success team of 7, working alongside Sales, Support, Professional Services, Product, and Engineering.\nWhat you’ll do\nDrive measurable outcomes. Build and run success plans tied to each customer’s business goals, and standardized engagement models and playbooks so every customer gets a consistent experience as we scale.\nLead the customer relationship at every level. Run onboarding, adoption programs, health checks, and QBRs/EBRs, from practitioners through executives.\nProtect the base. Track usage, executive dashboards, and health indicators to catch churn signals early, and build and run mitigation plans for at-risk accounts.\n Grow accounts with Sales. Partner with Sales on renewals, cross-sell, and upsell, aligning BigID capabilities (data discovery, classification, privacy, security, and AI governance) to each customer’s priorities. \nClear the path. Orchestrate Support, Professional Services, Product, and Engineering to resolve blockers and deliver key outcomes.\nBe the voice of the customer. Bring customer feedback and product needs to Product and Engineering, and keep customers informed on upcoming releases and enhancements.\nWhat success looks like in your first 12 months\nCustomers in your portfolio reach their agreed success milestones, with executive-level relationships established at each key account\nGross and net retention at or above target, with at-risk accounts identified early and moved back to healthy\nA qualified expansion pipeline built in partnership with Sales\nCustomer health tracked consistently and reviewed with leadership on a regular cadence\nWhat you’ll bring\nRequired\n5+ years in Customer Success, Technical Account Management, or consulting, including 2+ years managing large enterprise accounts \nBackground in data security, privacy, data governance, or cybersecurity, as a customer or a vendor\nWorking knowledge of multi-cloud (AWS, Azure, GCP), on-prem, and SaaS data environments, and of structured and unstructured data\nA record of driving adoption and managing risk to deliver renewals and expansion\nComfort presenting to a CISO and running an executive business review\nStrong analytical and problem-solving skills in complex data environments\nBased in the West/Central US\nBachelor’s degree or equivalent experience\nNice to have\nDSPM, DLP, or AI governance experience\nUnderstanding of recurring-revenue value drivers\nCIPP, CIPM, CISSP, or cloud certifications\nExperience in a high-growth, scale-up environment\nWhat’s in it for you (BigBenefits)\nOur people are the foundation of our success, and we offer a wide range of benefits that help our team be happier and healthier.\nEquity participation, so everyone shares in our success\nFlexible work arrangements\nMedical, dental, and vision coverage\n401(k) participation from Day 1\nFlexible PTO / holidays / parental leave\nKnowledge training and career development tracks\nOur values\nWe look for people who embody Care, Do, Try & Shine:\nCare: We care about our customers and each other\nDo: We do what it takes to make a positive impact\nTry: We try our best and we don’t give up\nShine: We shine and make it our mission to always stand out\nThe annual base salary range is $130,000 to $155,000. Actual salaries vary based on a candidate’s qualifications, skills, and competencies. Salary is one component of our Compensation Philosophy. Variable/bonus compensation and equity incentives align with individual and company performance.\nWe’re committed to creating a culture of inclusion and equality - across race, gender, sexuality, and disability - where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.\nJob Candidate Privacy Notice\nMust be able to exercise independent judgment with little or no oversight.\nBigID is an E-Verify Participant.","description_format":"text","description_chars":5822,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Governance & Catalogs","Information Security","Data Loss Prevention"],"lifecycle":[{"event":"open","at":"2026-11-10T07:43:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":38,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T04:19:06Z"},"pay":{"stated_usd_annual":155000,"is_top_pay":true},"html_url":"https://alion.io/job/bigid-sr-customer-success-manager","json_url":"https://alion.io/job/bigid-sr-customer-success-manager.json","meta":{"generated_at":"2026-11-11T04:19:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4614,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63526},"rest":"https://alion.io/mcp/rest/get_company?id=63526"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbigid-sr-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbigid-sr-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbigid-sr-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bigid-sr-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbigid-sr-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4007014}},{"tool":"search_jobs","arguments":{"company":"bigid.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4007014},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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