{"id":1044399,"url":"https://alion.io/job/biglight-senior-experience-designer","title":"Senior Experience Designer","company":{"id":672470,"name":"Big Light","domain":"biglight.co.uk","url":"https://alion.io/company/biglight","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":57},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Figma","optional":false},{"name":"Miro","optional":false}],"status":"live","first_seen_at":"2026-09-18T21:13:39Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-08T06:30:26Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"THE ROLE\nBiglight's Experience Designers help organisations solve complex customer and business challenges through research, strategy and design. From shaping journeys and defining product experiences to creating wireframes, prototypes and service concepts, we turn insight into solutions that deliver measurable impact.\nOur Experience Design team brings together UX, research and strategy specialists who care deeply about creating products and services that work for both customers and businesses. We collaborate across disciplines to solve complex problems and deliver meaningful outcomes for some of the world's leading brands.\nAs a Senior Experience Designer, you'll play a key role in translating customer insight into products, services and experiences. You'll lead research and design activities, own significant workstreams, facilitate workshops and work directly with clients to shape decisions and drive progress.\nUsing user-centred design methods, you'll balance customer, business and delivery needs to create experiences that are intuitive, effective and commercially valuable.\nWHAT’S IN IT FOR YOU\nWork on complex, high-impact projects\nYou'll work closely with clients across a range of transformation initiatives, owning key workstreams from discovery through to delivery. Whether facilitating workshops, shaping UX or influencing stakeholder decisions, you'll play a central role in delivering meaningful outcomes.\nSee your ideas come to life\nAt Biglight, your work will have real, measurable impact. You'll help shape products, services and experiences that drive value for our clients, turning insight into solutions that improve customer outcomes and support business goals.\nGrow with us\nYou'll continue to deepen your expertise across research, UX design and strategy, working alongside experienced practitioners on complex challenges. You'll have opportunities to mentor more junior team members and take increasing ownership of client relationships and project delivery.\nSKILLS WE ADMIRE\nCurious and insightful\nYou love uncovering the behaviours, motivations and needs that drive great experiences, and can translate complex insights into clear, actionable recommendations.\nStrong opinions, loosely held\nYou bring confidence and expertise to discussions, presenting your thinking clearly and influencing clients and stakeholders while remaining open to challenge and new perspectives.\nCollaborative and creative\nYou enjoy working across disciplines to solve complex problems and create meaningful experiences. You're an excellent communicator who understands that great design is as much about clarity and storytelling as it is about interaction and visuals.\nOrganised and self-motivated\nYou can navigate ambiguity, make informed decisions and turn loosely defined problems into actionable work. You bring critical thinking and a proactive approach to moving work forward.\nWHAT YOU’LL BE DOING\nPlanning and conducting user research\nDetermine when research is needed and plan and deliver the most appropriate approach, including customer interviews, usability testing, surveys and stakeholder discovery sessions. \nAnalyse qual/quantitative data to uncover needs, behaviours, pain points and opportunities. \nTranslate research findings into clear insights and recommendations that inform product, service and experience decisions. \nExperience and service design\nCreate UX design deliverables including user flows, wireframes, customer journey maps, service blueprints, prototypes and A/B test approaches. \nCombine customer research, data and business insight to identify opportunities and shape effective, commercially valuable experiences, whether optimising journeys or shaping entirely new propositions and services, recommending pragmatic MVP solutions where appropriate. \nChampion user-centred principles, working closely with product and development teams to navigate technical and operational constraints and ensure successful implementation. \nClient collaboration\nLead workshops, client discussions and design reviews, confidently presenting your design recommendations and facilitating decision-making. \nBuild trusted relationships with clients and stakeholders and embed customer-centred thinking. \nIn some engagements, act as a UX leader within a dedicated client account, helping shape priorities and delivery direction. \nStrategic thinking\nTranslate insight into practical solutions, experience strategies and service improvements. \nIdentify opportunities to improve products, services and customer journeys, helping clients frame problems, prioritise opportunities and connect user needs with business outcomes, even when the solution extends beyond digital experiences alone. \nContribute to the development of product roadmaps and transformation plans. \nTeam collaboration and development\nWork closely with colleagues across strategy, design and development disciplines to deliver high-quality outcomes. \nProvide guidance and constructive feedback to Associate and Midweight Experience Designers, helping to maintain quality and consistency across UX deliverables. \nSupport the development of junior team members through coaching, collaboration and sharing best practice. \nRequirements\nEXPERIENCE, EDUCATION AND PERSONAL ATTRIBUTES\n5+ years' experience, with a portfolio demonstrating expertise across user research, UX and service design, and evidence of delivering measurable outcomes for clients. \nProven ability to plan and lead research activities, facilitate workshops and translate insight into effective product, service and UX solutions. \nStrong experience using tools such as Figma, Miro and other digital collaboration platforms. \nExcellent communication and stakeholder management skills, with the confidence to present recommendations and influence decision-making at multiple levels. \nCollaborative and commercially aware, with the ability to balance customer needs, business objectives and delivery realities. \nOrganised, proactive and comfortable working independently, managing multiple priorities and driving workstreams forward with minimal oversight. \nExperience supporting and mentoring junior team members, helping to maintain quality and consistency across project delivery. \nWhy Biglight?\nBiglight is an experience design agency focused on helping leading B2C and B2B brands create remarkable customer experiences that drive commercial impact.\nWe combine UX, design, insight, and experimentation to unlock new value for our clients - including organisations like The North Face, George @ ASDA, M&S and Booker Cash N Carry.\nWe are a people business, powered by talented specialists who want to make a difference. We hire the best people, regardless of background, and create an environment where they can grow while delivering exceptional work for our clients.\nRead more about us at www.biglight.co.uk\nBenefits\nCompetitive salary \nEnhanced maternity/paternity pay \nAccess to Perkbox employee benefits platform \nHybrid office/home working \nRegular business updates and company socials \nOpportunities for professional growth and career development \n25 days annual leave \nBeing part of a dynamic, fast-paced agency environment \nWorking with a team of incredibly talented professional colleagues \nWe are committed to fostering a diverse and inclusive workplace where everyone feels respected, valued, and empowered to contribute their authentic selves.","description_format":"text","description_chars":7407,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-18T21:13:39Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.618,"p_room":0.55,"age_days":50,"expected_fill_days":36,"reasons":["conf:5","win:tail"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/biglight-senior-experience-designer","json_url":"https://alion.io/job/biglight-senior-experience-designer.json","meta":{"generated_at":"2026-11-08T12:32:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672470},"rest":"https://alion.io/mcp/rest/get_company?id=672470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiglight-senior-experience-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiglight-senior-experience-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiglight-senior-experience-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biglight-senior-experience-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiglight-senior-experience-designer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1044399}},{"tool":"search_jobs","arguments":{"company":"biglight.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1044399},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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