{"id":910056,"url":"https://alion.io/job/bigpanda-ai-engineer-biggy-engineering-2","title":"Senior Software Engineer, Biggy Engineering","company":{"id":5846,"name":"BigPanda","domain":"bigpanda.io","url":"https://alion.io/company/bigpanda","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude Code","optional":false},{"name":"Context Engineering","optional":false},{"name":"Cursor","optional":false},{"name":"Embeddings","optional":false},{"name":"Function Calling","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Knowledge Graph","optional":false},{"name":"LangSmith","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Next.js","optional":false},{"name":"Node JS","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false},{"name":"React.js","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"Structured Outputs","optional":false},{"name":"TypeScript","optional":false},{"name":"JavaScript","optional":true},{"name":"Pandas","optional":true}],"status":"live","first_seen_at":"2026-09-14T10:25:59Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-06T07:39:12Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Location requirements:\nRemote based role. Open to candidates in the United Kingdom.\nAbout the Team\nBiggy Engineering is building BigPanda’s generative AI platform for IT Operations: AI-powered incident response, prevention, automation, knowledge retrieval, workflow execution, and operational intelligence. We are expanding what enterprise IT teams can do with AI, not just making existing workflows slightly faster.\nThis is an early-stage product environment inside an established enterprise company. We move quickly, work directly with customers, make pragmatic tradeoffs, and prioritize shipping differentiated customer value over the perfect process. Engineers on this team are expected to operate with extreme ownership, high urgency, and a strong bias for action.\nThe ideal candidate is a strong product-minded software engineer with hands-on AI experience, but less traditional paths are welcome. We care most about agency, judgment, output, speed, customer empathy, technical depth, and the ability to turn ambiguity into a valuable product for our customers.\nToday, the Biggy engineering team operates across full-stack systems, APIs, workflow orchestration, secure ingestion, vector database indexing, automation frameworks, agent workflows, and direct customer collaboration.\nWhat You’ll Do\nAs a Software Engineer on Biggy Engineering, you will design, build, and ship AI-powered product capabilities across the Biggy platform. You will own meaningful features end to end: understand the customer problem, shape the solution, make technical decisions, build the system, validate it hands-on, launch it, respond to issues, and iterate quickly.\nYou will work on systems involving LLMs, agents, RAG, knowledge graphs, vector databases, workflow orchestration, enterprise integrations, automation, web applications, APIs, Slack and Microsoft Teams experiences, and operational data pipelines.\nYou will be expected to maximize velocity and output without becoming reckless. The team values engineers who take problems head-on, unblock themselves, communicate clearly, and push through ambiguity rather than waiting for perfect requirements or ideal conditions. You will also be expected to share best practices and contribute where you see opportunities to enhance how the team as a whole operates to meet our goals.\nWhile the role is centered on engineering execution, our core operating philosophy prioritizes complete product success above all else. Every team member meets with and builds relationships with customers, develops their own ideas, and shares ownership of our strategic roadmap - actively shaping what we ought to construct and driving technical choices that directly influence the customer experience with Biggy.\nResponsibilities\nBuild production-grade software across backend services, APIs, web applications, workflow systems, AI agents, enterprise integrations, and automation platforms.\nArchitect and implement AI-native capabilities using LLMs, prompting, tool calling, agent orchestration, RAG, vector search, knowledge graphs, embeddings, and structured/unstructured enterprise data.\nUse AI coding platforms such as Cursor, Claude Code, and similar tools as a core part of your development workflow to increase speed, exploration, and delivery quality.\nWrite high-quality prompts for development, debugging, product behavior, agent execution, data extraction, reasoning workflows, and customer-facing AI experiences.\nPropose, design and own features from concept through delivery, including customer discovery, technical design, implementation, manual validation, release, bug resolution, and iteration.\nWork directly and build relationships with customers, GTM, product, and other engineers to identify high-value problems and translate them into product capabilities.\nMake pragmatic tradeoffs between speed, quality, reliability, cost, latency, scalability, and customer impact.\nMove fast in ambiguous problem spaces without hiding behind process, excessive documentation, or prolonged design debates.\nRespond rapidly and transparently to bugs, regressions, and customer-impacting issues.\nCollaborate through paired development, design discussion, code review, debugging, and direct technical debate.\nHelp raise the team’s bar for velocity, technical judgment, ownership, and customer-focused execution- building and contributing to internal tools and processes within and outside of our team.\nWhat We’re Looking For\nStrong software engineering fundamentals across backend, full-stack, distributed systems, APIs, or product engineering.\nHands-on experience building AI-enabled product capabilities with LLMs, RAG, vector databases, embeddings, agents, workflow automation, knowledge systems, or related technologies.\nHigh agency: you learn what you need to learn quickly, make forward progress independently, and do not wait for someone else to define every step.You want to develop ideas independently to improve customer outcomes and team operations.\nExtreme ownership: you care about outcomes, customer impact, reliability, and follow-through, not just completing assigned tickets.\nHigh velocity: you are motivated to ship, learn, and iterate quickly while maintaining sound engineering judgment.\nCustomer curiosity: you want direct exposure to users and are comfortable using customer feedback to shape priorities.\nProduct judgment: you can distinguish between what is technically interesting and what creates meaningful customer value.\nStrong practical prompting skills, including prompt iteration, context design, tool-use instructions, structured outputs, and failure-mode analysis.\nHigh proficiency with modern AI development tools such as Cursor, Claude Code, ChatGPT, or similar platforms; you should already be using AI to materially improve your engineering output.\nAbility to architect and build agent systems that can reason, retrieve context, call tools, execute actions, handle errors, and operate safely in enterprise environments.\nHealthy conflict: you can challenge weak ideas directly while remaining considerate, collaborative, and low-ego.\nComfort with uncertainty, changing priorities, incomplete requirements, and fast iteration cycles.\nExcitement about applying AI to real enterprise IT Operations problems, not just building demos.\nTechnical Areas You May Work In Already\n(You do not need to be familiar with all of these)\n Extremely familiar with agentic coding (Cursor, Claude Code, Codex etc.)\nTypeScript / Node.js backend services\nITOps domain expertise: change risk, ITSM, and incident prevention use cases\nReact / Next.js customer-facing applications\nSlack and Microsoft Teams applications\nAgent workflow engines, Agent-tracing, Langsmith etc.\nRAG pipelines, vector databases, embeddings, and retrieval systems\nKnowledge graphs, agent memory, and enterprise knowledge modeling\nPrompt engineering, context engineering, and tool-use design\nServiceNow, ITSM, monitoring, alerting, and incident management integrations\nData ingestion, indexing, synchronization, and unstructured data processing\nS3, SQS, Lambda, and AWS-based service architecture\nAuthentication, authorization, OAuth, SSO, API keys, and RBAC\nYou’ll Thrive Here If\nYou are a builder with urgency and agency. You do not hesitate when faced with ambiguity, hard problems, unfamiliar technology, or customer pressure. You take things head-on, figure out what needs to be learned, use every tool available to move faster, and drive the work to completion. You figure out what we should be building and how we should be operating, you are not simply assigned tasks.\nYou are comfortable building a strong MVP quickly, putting it in front of users, learning from feedback, and improving it. You care about architecture, but you do not use architecture as an excuse to slow down. You value direct communication, high standards, fast feedback loops, and meaningful customer impact.\nThis May Not Be the Right Role If\nYou need fully defined requirements before starting, prefer long design cycles before implementation, are uncomfortable with direct customer interaction, or do not want AI tools deeply embedded in your daily engineering workflow. It may also not be a fit if you prefer narrow ownership, low ambiguity, low conflict, or optimizing mature systems more than inventing new product capabilities.\nWhy This Role Matters\nBiggy is one of BigPanda’s most strategic product initiatives. We are building AI capabilities that change how enterprise IT Operations teams understand and investigate incidents, prevent outages, automate workflows, and make operational decisions. A strong AI Engineer on this team will directly influence product direction, customer outcomes, engineering velocity, and the pace at which BigPanda brings differentiated AI capabilities to market.\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year \nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.","description_format":"text","description_chars":10740,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","IT Service & Asset Management","MLOps"],"lifecycle":[{"event":"open","at":"2026-09-14T16:04:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":155000,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.903,"p_room":0.75,"age_days":52,"expected_fill_days":70,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/bigpanda-ai-engineer-biggy-engineering-2","json_url":"https://alion.io/job/bigpanda-ai-engineer-biggy-engineering-2.json","meta":{"generated_at":"2026-11-06T07:40:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13669,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5846},"rest":"https://alion.io/mcp/rest/get_company?id=5846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbigpanda-ai-engineer-biggy-engineering-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbigpanda-ai-engineer-biggy-engineering-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbigpanda-ai-engineer-biggy-engineering-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bigpanda-ai-engineer-biggy-engineering-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbigpanda-ai-engineer-biggy-engineering-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":910056}},{"tool":"search_jobs","arguments":{"company":"bigpanda.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":910056},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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