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Open to candidates in the United Kingdom.\nAbout the Role:\nBigPanda is looking for a Principal Solutions Architect to join our Professional Services team in EMEA.\nThis is a high-impact, post-sales role focused on onboarding strategic enterprise customers and helping them design, implement, and realise long-term value from the BigPanda platform.\nYou'll serve as a senior technical advisor and hands-on architect from the moment a customer signs - leading implementations, guiding them through complex AIOps initiatives, and helping them modernise incident management and service operations well beyond initial go-live.\nWe're looking for someone with deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. You'll partner with some of BigPanda's most important customers to take them from kickoff to production-grade solutions, shape transformation roadmaps, and build the practices that help them improve operational resilience at scale.\nResponsibilities:\nLead strategic customer engagements - from discovery through implementation, adoption, and value realisation\nArchitect end-to-end BigPanda solutions - across workflows, integrations, data design, and production go-lives\nPartner with senior customer stakeholders to define technical roadmaps and operational transformation priorities\nServe as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements\nBuild reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects\nDrive multiple customer implementations from kickoff through go-live, ensuring each delivers business value and technical alignment\nAct as a trusted senior advisor to executive stakeholders - shaping operating-model decisions and securing sponsorship for change\nPartner cross-functionally with Sales, Pre-Sales, Product, and R&D\nContribute to BigPanda's best practices framework and support continuous improvement of our delivery methodology\nRequirements:\n8+ years of experience in post-sales, technical architecture, consulting, or professional services\nDeep knowledge of monitoring, observability, ITSM, and incident response platforms\nTrack record leading complex enterprise implementations across multiple stakeholder groups\nAbility to influence senior customer stakeholders and connect technical decisions to business outcomes\nStrong architecture, whiteboarding, and technical documentation skills across multi-platform environments\nComfortable writing Python or Node.js for integrations, troubleshooting, and solution delivery\nStrong consultative communication skills across technical and non-technical audiences\nExperience improving team practices through mentoring, reusable assets, or process development\nDetail-oriented and energetic, with a \"get it done\" attitude\nAbility to travel up to 10% for key project milestones\nNice to have:\nFluent German or French speaker\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year \nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. 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