{"id":580570,"url":"https://alion.io/job/bigpanda-senior-solutions-architect-2","title":"Senior Solutions Architect","company":{"id":5846,"name":"BigPanda","domain":"bigpanda.io","url":"https://alion.io/company/bigpanda","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":107000,"max_usd":228000,"period":"year","method":"global_role_seniority_cell","sample_n":1737},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AIOps","optional":false},{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"AI Agents","optional":true},{"name":"JavaScript","optional":true},{"name":"Pandas","optional":true}],"status":"live","first_seen_at":"2026-09-09T13:07:37Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-04T01:28:21Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Location requirements: Remote, United Kingdom-based.\nAbout the Role: BigPanda is seeking a Senior Solutions Architect to join our Professional Services team in EMEA. This is the ideal opportunity for someone with a strong delivery background in implementations, consulting, and managing long-term engagements with enterprise customers. This role will help drive the growth and adoption of the BigPanda platform with strategic customers on their AIOps journey. You will serve as a technical advisor and hands-on architect, guiding customers through complex AIOps initiatives and helping them modernise incident management and service operations.\nWe’re looking for someone who brings deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. The team partners with some of BigPanda’s most important customers to deliver production-grade solutions, shape transformation roadmaps, and build the practices that help customers improve operational resilience at scale.\nResponsibilities:\nLead customer engagements from discovery through implementation, adoption, and value realisation\nGuide strategic customers as they implement transformational AI Ops projects, including end-to-end design, build and deployment of thought leadership solutions\nConsult on AI Ops project engagements and implement strategic projects which leads to a customers' successful understanding and adoption of BigPanda.\nProvide an escalated level of support for complex customer operational and architectural issues\nPartner closely cross-functionally with Sales, Pre-Sales, Product and R&D\nGuide customers on their AI journey. Advise on AI readiness and prove the outcome through data.\nContribute to the Professional Services Practice. We’re seeking someone eager to share their knowledge and learnings with their teammates. \nRequirements:\n5+ years experience in post-sales, technical architecture, consulting, or professional services roles\nKnowledge of monitoring, observability, ITSM, and incident response platforms\nStrong architecture, whiteboarding, and technical documentation skills across multi-platform environments\nComfortable using AI-assisted tooling in your own delivery work - development, data analysis, documentation and solution design\nHigh-energy, self-motivated, and able to \"own\" projects from end to end\nExperience working with strategic clients, mitigating project risk, and creating solutions to manage conflict.\nExperience with technical project delivery - managing scope, timelines and stakeholder expectations\nComfortable writing code in either Python or Node.js for integrations, troubleshooting and solution delivery; familiarity with the AWS ecosystem is nice to have\nBuild skills in technical areas that support the deployment and integration of BigPanda-based solutions to complete customer projects.\nTravel to customers 10 - 20% of the time\nNice to have:\nFluent German or French speaker\nHands-on experience with ITSM tools\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive Equity\nRemote-first environment\nGenerous PTO where you accrue roughly 25 days per calendar year\nEight (8) paid holidays throughout the year \nComprehensive health benefits where BigPanda covers your premiums for Private Insurance\nUK Pension Scheme through NEST\n#PandaParent support with fully paid leave options\nFamily Planning/Fertility Benefit\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (Quarterly and Annually)\nSocial community & ERG programs\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture \nPlease note that visa sponsorship is not available for this position.\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.","description_format":"text","description_chars":4955,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":true},{"language":"German","level":"Advanced (C1)","optional":true}]},"benefits":["Equity","Flexible schedule","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","IT Service & Asset Management","MLOps"],"lifecycle":[{"event":"open","at":"2026-09-09T21:38:33Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":155000,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.862,"p_room":0.75,"age_days":54,"expected_fill_days":70,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/bigpanda-senior-solutions-architect-2","json_url":"https://alion.io/job/bigpanda-senior-solutions-architect-2.json","meta":{"generated_at":"2026-11-04T01:44:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2645,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5846},"rest":"https://alion.io/mcp/rest/get_company?id=5846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbigpanda-senior-solutions-architect-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbigpanda-senior-solutions-architect-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbigpanda-senior-solutions-architect-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bigpanda-senior-solutions-architect-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbigpanda-senior-solutions-architect-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":580570}},{"tool":"search_jobs","arguments":{"company":"bigpanda.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":580570},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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