{"id":203380,"url":"https://alion.io/job/bigpanda-senior-solutions-architect","title":"Senior Solutions Architect","company":{"id":5846,"name":"BigPanda","domain":"bigpanda.io","url":"https://alion.io/company/bigpanda","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":170000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"AIOps","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"GitHub","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"JavaScript","optional":true},{"name":"Pandas","optional":true}],"status":"live","first_seen_at":"2026-09-04T18:53:48Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-03T05:42:24Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Location requirements:\nRemote-based role. Open to candidates in the USA across Pacific, Mountain, Central, and Eastern time zones.\nAbout the Role:\nBigPanda is seeking a Senior Solutions Architect to join our Professional Services team. This is a customer-facing, hands-on role focused on helping enterprise customers design, implement, and realize value from the BigPanda platform. You will serve as a trusted technical advisor and architect, guiding customers through AIOps initiatives and helping them modernize incident management and service operations.\nThis is a role for a builder. You will spend real time in the platform, in the data, and in code - not only in design sessions. You will own engagements end to end, and the quality of what goes live is yours.\nBigPanda is an agentic platform, and we expect the people who deliver it to be at least as curious about modern AI tooling as our customers are about ours.\nWhat you will do:\nOwn customer engagements from discovery through implementation, adoption, and go-live\nDesign and implement BigPanda solutions across workflows, integrations, data design, and production rollouts\nPartner with customer technical stakeholders to translate requirements into solution designs and technical roadmaps\nBuild the integrations, transforms, and tooling an implementation needs - including the scripts and automations that exist only because you wrote them\nTroubleshoot implementation risk and resolve complex customer requirements, escalating early when an architecture decision needs a second set of eyes\nContribute to reusable playbooks, best practices, and architecture patterns, and mentor newer Solutions Architects\nWhat Success looks like:\nFirst 90 days: You have shipped your first production go-live, and you can navigate a customer’s alert data and configuration without help.\nSix months: You own a portfolio of engagements end to end, and customers ask for you by name.\n One year: At least one thing the team uses every week - a playbook, a pattern, an integration, a tool - exists because you built it.\nWhat skills and experience you’ll bring to BigPanda:\n5+ years of experience in post-sales technical architecture, consulting, or professional services roles\nStrong knowledge of monitoring, observability, ITSM, and incident response platforms - and of the data underneath them: event and alert schemas, tag and CI modeling, query languages, and API-level integration between systems that were never designed to talk to each other\nExperience delivering enterprise implementations across multiple stakeholder groups\nYou write and ship code - Python, Node.js, or similar - as a normal part of delivery: integrations, data transforms, troubleshooting scripts, and the small tools that make an implementation actually work. Expect to walk us through something you have written.\nStrong architecture, whiteboarding, and technical documentation skills across multi-platform environments\nAbility to work effectively with customer stakeholders and connect technical decisions to business outcomes\nStrong consultative communication skills across technical and non-technical audiences\nInterest in improving team practices through mentoring, reusable assets, or process development\nHow you work with AI\nBigPanda is an agentic platform, and this role is hands-on with it. We are looking for people who have already made these tools part of how they work.\nYou use AI coding and agent tools - Claude, Cursor, ChatGPT, Copilot, or whatever you have landed on - in your day-to-day work\nYou have built something with them, even something small, unfinished, or purely for your own curiosity\nYou can talk about what worked, what did not, and what you would do differently\nYou try new tools when they show up rather than waiting for them to become standard\nOptional: show us something you’ve built\nGenuinely optional, and not a requirement to apply. If you’ve built something you’re proud of, share it: a GitHub repo, a Claude or ChatGPT project, an automation, a home lab, a write-up, a spreadsheet that got out of hand. It does not need to be polished, in production, or related to our space.\nWe are more interested in what you were curious about and how you went at it than in the finished product. If your building has all happened inside customer environments you can’t share, tell us about it instead - that counts.\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year \nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated base compensation range of $170,000 - $200,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.\nBigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at .","description_format":"text","description_chars":7108,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave","Pet friendly","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","IT Service & Asset Management","MLOps"],"lifecycle":[{"event":"open","at":"2026-09-05T00:10:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":155000,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.729,"p_room":0.75,"age_days":59,"expected_fill_days":70,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/bigpanda-senior-solutions-architect","json_url":"https://alion.io/job/bigpanda-senior-solutions-architect.json","meta":{"generated_at":"2026-11-03T10:20:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5846},"rest":"https://alion.io/mcp/rest/get_company?id=5846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbigpanda-senior-solutions-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbigpanda-senior-solutions-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbigpanda-senior-solutions-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bigpanda-senior-solutions-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbigpanda-senior-solutions-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":203380}},{"tool":"search_jobs","arguments":{"company":"bigpanda.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":203380},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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