{"id":3028752,"url":"https://alion.io/job/bigpanda-technical-account-manager","title":"Technical Account Manager","company":{"id":5846,"name":"BigPanda","domain":"bigpanda.io","url":"https://alion.io/company/bigpanda","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":125000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AIOps","optional":false},{"name":"Datadog","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"PagerDuty","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"AI Agents","optional":true},{"name":"Anthropic","optional":true},{"name":"Claude","optional":true},{"name":"Google Workspace","optional":true},{"name":"Machine Learning","optional":true},{"name":"Pandas","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-21T17:11:44Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T11:36:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Location requirements:\nRemote based role. Open to candidates in the United States.\nAbout the Role:\nAt BigPanda, the Technical Account Manager (TAM) is the post-sales equivalent of a Sales Engineer - the technical heartbeat of the customer relationship long after the deal closes. You sit at the intersection of deep product expertise and strategic account partnership, helping enterprise IT and operations teams continuously unlock value from the BigPanda AIOps platform. This role exists because our customers' success is not a one-time event - it's an ongoing technical and business journey, and you are their guide for it. You will protect and grow revenue by turning adoption into outcomes.\nWhat you will do:\nOwn a book of named accounts across our tiering structure\nDrive technical adoption across the BigPanda platform by identifying underutilized capabilities, building action plans, and guiding customers toward measurable improvements in incident management, correlation, and automation.\nLead regular customer touchpoints - cadenced working sessions, health checks, and executive QBRs - ensuring each account has a clear roadmap and a visible path to value.\nPartner with Account Managers on renewal planning, surfacing risk signals 3-6 months in advance and positioning expansion opportunities tied to demonstrated platform value.\nCollaborate with field Sales Engineers on POV engagements when expansion opportunities are uncovered - running the technical track jointly, learning the sales cycle, and earning a 50/50 split on resulting opportunities.\nServe as the internal voice of the customer - routing feedback to Product, escalating support issues, and advocating for the customer's priorities across PS, Support, and Engineering.\nBuild and maintain relationships with technical champions and power users within accounts, ensuring BigPanda is embedded deeply enough to withstand organizational change.\nWork with customers to quantify and articulate how the platform provides them value.\nIdentify and qualify cross-sell and upsell opportunities within your accounts, working alongside the AM and AE to position additional offerings where there is genuine customer fit.\nWhat skills and experience you’ll bring to BigPanda:\nRequired:\n3+ years in a post-sales technical role - Solutions Engineer, Technical CSM, Implementation Engineer, or equivalent - with direct ownership of enterprise customer relationships.\nDemonstrated ability to navigate both technical and business conversations in the same account; you are equally comfortable in a whiteboard session with an architect and a value conversation with a VP of IT Operations.\nHands-on experience with monitoring, observability, incident management, or ITSM tooling (e.g., ServiceNow, Splunk, PagerDuty, Datadog, or equivalent).\nWorking knowledge of RESTful APIs, scripting (Python, JavaScript, or similar), and integration patterns - enough to guide customers through technical configurations and troubleshoot independently.\nStrong relationship management instincts: you proactively communicate, flag risk early, and follow through on commitments without being managed to do so.\nHigh emotional intelligence - you read the room, adapt your communication style to your audience, and build trust quickly with both technical teams and business stakeholders.\nNice to Have:\nPrior experience as a BigPanda customer, administrator, or implementation partner.\nFamiliarity with value-selling frameworks such as MEDDPICC or Command of the Message.\nExperience in or supporting a NOC, SRE, or IT Operations environment.\nExposure to AIOps, event correlation, or machine learning concepts in an enterprise context.\nExperience working alongside a quota-carrying sales team on expansion or upsell motions.\nWHAT SUCCESS LOOKS LIKE IN YEAR 1\nYour assigned accounts maintain or improve gross retention, with renewal risk identified and actively managed at least 90 days in advance for every account in your book.\nYou have established a consistent cadence with each account - every Tier 1 account has an active executive relationship and a documented roadmap; no Tier 2 or Tier 3 account is dark.\nYou have completed at least one joint POV engagement alongside a field SE, demonstrating the ability to contribute to a technical sales cycle and earning your share of the resulting opportunity.\nInternal stakeholders - AMs, AEs, Support, and PS - describe you as the go-to technical resource for your accounts, and customers describe you as the person who actually gets things done.\nTOOLS & TECHNOLOGIES\nBigPanda AIOps Platform · Salesforce (CRM and account tracking) · Gong (call recording and account intelligence) · Slack (internal and external collaboration) · ServiceNow (customer environment integration) · Google Workspace · Glean (internal knowledge search) · BigPanda University / enablement content · Anthropic Claude\nAbout Us:\nBigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.\nWe have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.\nOur Benefits:\nCompetitive equity\nRemote-first environment\nUnlimited PTO\nTwelve (12) paid holidays throughout the year \nComprehensive health benefits\n#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.\nFinancial planning services\nEmployee learning & development budget\nValues-based recognition (quarterly and annually)\nSocial community & ERG programs\nDog friendly office\nLunches provided in office\nFlexible work environment along with a work-from-home stipend to support remote work arrangements\nValues-based culture\nPlease note that visa sponsorship is not available for this position.\nMarket competitive salary with an anticipated OTE compensation range (salary + commission target) of $125,000- 145,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50 (AE), or 70/30 (SE)\nBigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.\nBigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nNote: BigPanda is an E-Verify Employer\nIf you need assistance or an accommodation due to a disability, you may contact us at .","description_format":"text","description_chars":7747,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave","Pet friendly","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","IT Service & Asset Management","MLOps"],"lifecycle":[{"event":"open","at":"2026-10-21T19:47:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":155000,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":70,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":false},"html_url":"https://alion.io/job/bigpanda-technical-account-manager","json_url":"https://alion.io/job/bigpanda-technical-account-manager.json","meta":{"generated_at":"2026-10-23T13:58:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20876,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5846},"rest":"https://alion.io/mcp/rest/get_company?id=5846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbigpanda-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbigpanda-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbigpanda-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bigpanda-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbigpanda-technical-account-manager"}]}