{"id":2021315,"url":"https://alion.io/job/bigtime-implementation-consultant","title":"Implementation Consultant","company":{"id":2033762,"name":"BigTime","domain":"bigtime.net","url":"https://alion.io/company/bigtime-net","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"QuickBooks","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:05:11Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-27T12:12:47Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Join BigTime, a leading provider of project management software for professional services firms. As an Implementation Consultant, you will lead customers through a successful implementation of our products, manage the implementation project, and provide consultative guidance on best practices. You will work closely with various teams to ensure a consistent client experience and maintain accurate documentation. This role offers opportunities for advancement, generous time off, a 401(k) savings plan with match, ongoing training, wellness benefits, paid parental leave, a weekly lunch stipend, company-paid health, dental, and vision insurance, a hybrid/flexible work environment, and company outings and team offsites.\nMissions\nLead customers through successful implementation of BigTime products, managing the project from kickoff to go-live.\nDeliver additional services such as training, workflow optimization, and stabilization assessments as customer needs evolve.\nCollaborate with cross-functional teams to ensure a consistent end-to-end client experience and maintain accurate documentation.\nProfil recherché\n - Judgment to identify at-risk clients early and escalate before a relationship is in jeopardy- Confident, consultative communication style; able to lead a room of client stakeholders through a working session or a difficult conversation\n- Strong written communication for follow-up emails, recaps, and internal Salesforce documentation\n- Working knowledge of standard project management practices\n- Demonstrated ability to manage multiple concurrent client engagements against defined timelines and milestones\n- Ability to translate a client's legacy workflow into a BigTime configuration that reflects best practice, not a like-for-like copy\n- Comfort building and maintaining project plans and status reporting without heavy oversight\n- Prior experience in a professional services, implementation, or client-facing consulting role, ideally within a SaaS or PSA environment\n- Experience creating workflow automations using Claude or other generative AI tools to improve implementation efficiency and client outcomes\n- Experience with data migration projects\n- Experience delivering both implementation and post-implementation (assessment, training, or custom) engagements\n- Comfort troubleshooting integration issues (for example, QuickBooks Online sync) and knowing when to escalate versus resolve directly\n- Strong working knowledge of the BigTime platform, including time tracking, billing and invoicing, project setup, and reporting","description_format":"text","description_chars":2558,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-07T13:21:06Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.711,"p_room":0.55,"age_days":20,"expected_fill_days":19,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/bigtime-implementation-consultant","json_url":"https://alion.io/job/bigtime-implementation-consultant.json","meta":{"generated_at":"2026-10-27T14:58:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3733,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2033762},"rest":"https://alion.io/mcp/rest/get_company?id=2033762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbigtime-implementation-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbigtime-implementation-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbigtime-implementation-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bigtime-implementation-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbigtime-implementation-consultant"}]}