{"id":916865,"url":"https://alion.io/job/bild-ai-customer-success-manager","title":"Customer Success Manager","company":{"id":173484,"name":"Bild AI","domain":"bild.ai","url":"https://alion.io/company/bild-ai","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T20:30:48Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-22T04:57:55Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"We founded Bild AI to tackle the mess that is blueprint reading, cost estimation, and permit applications in construction. Today we are the AI takeoff platform for Division 8: doors, frames, and hardware. Distributors across the US run their takeoffs on Bild AI and push them into Comsense, AVAware, eMullion, ProTech, and TOAD. Featured on Business Insider.\nOur customers want to talk to us every week. That is the best signal a startup can get, and it is more than the founders and engineers can carry alone. You will be the first person at Bild AI whose whole job is making Division 8 estimators get over the training hump and become successful on the product.\nYou'll\n- Own a book of Division 8 distributors and run their weekly calls\n- Onboard and train estimators on Bild AI and Bildy, and get their takeoffs into Comsense, AVAware, eMullion, ProTech, TOAD, or Excel\n- Travel a few times a month to sit next to estimators, run trainings, and map how their shop really works from drawings to ERP\n- Turn what you hear into requirements the engineers ship the following week\n- Watch account health, catch low usage early, and pull accounts back before they churn\n- Figure out how customer success works at 50 and 100 customers: cohort trainings, office hours, videos, in-product help. Whatever keeps the signal of a weekly call without 40 hours of meetings\nWe want\n- 3+ years in Division 8: estimating, detailing, project management, or inside sales\n- Hands-on use of at least one of Comsense, AVAware, eMullion, ProTech, or TOAD\n- Read door schedules, hardware sets, and specs without help\n- You're the person your coworkers already ask when the software does something weird, and you've trained new members of your team\n- Hungry IC. You want to learn the whole industry, not manage a team. A lot of this job is listening\n- Communicate with empathy and honesty. Tell us what makes you happy/unhappy\n- Don't mind schlep. We are regularly knee-deep in schlep\nBonus points (if any)\n- DHI coursework, DHT, or AHC\n- Have used Bild AI or another AI takeoff tool\n- Have trained other estimators or new hires\n- Are impact-driven\nMessage with\n- Why we're a fit\n- The ERP you have fought with the most, and how you won\n- Your favorite fruit (mine is Sitaphal)\n- (Please keep it short)\nInterview Process\n- 15-30 min intro\n- 1-2 hour interview\n- 2-3 day paid work trial with real customers\nLogistics\n- SF-based or willing to relocate (we'll help)\n- Travel 2-4 trips a month\n- Full time","description_format":"text","description_chars":2476,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["AI Agents","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-14T20:57:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":142500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.363,"p_room":0.55,"age_days":37,"expected_fill_days":25,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/bild-ai-customer-success-manager","json_url":"https://alion.io/job/bild-ai-customer-success-manager.json","meta":{"generated_at":"2026-10-22T06:22:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1231,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173484},"rest":"https://alion.io/mcp/rest/get_company?id=173484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbild-ai-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbild-ai-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbild-ai-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bild-ai-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbild-ai-customer-success-manager"}]}