{"id":1202699,"url":"https://alion.io/job/bill-ai-cxo-ai-engineer","title":"CXO AI Engineer","company":{"id":35412,"name":"BILL","domain":"bill.com","url":"https://alion.io/company/bill-ai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-13T05:45:00Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":150000,"max_usd":266000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":251},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Context Engineering","optional":false},{"name":"Function Calling","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Tool Use","optional":false},{"name":"Amazon Redshift","optional":true},{"name":"dbt","optional":true},{"name":"Trino","optional":true}],"status":"closed","first_seen_at":"2026-07-23T14:33:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-05T21:58:38Z","board_verified":false,"closed_at":"2026-10-05T21:58:38Z","days_open":74,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":74},"description":"Innovate with purpose\nAt BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.\nWorking here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT - and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.\nBILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you-you might be just what we’re looking for, whether in this role or another.\nLet’s give businesses more time for what matters.\nCustomer Experience Operations at BILL handles 60K+ customer contacts per month across chat, phone, and email. We support SMB, mid-market, and enterprise customers with a mix of internal and BPO teams across four countries.\nWe're standing up a new team inside CXO focused on building agentic AI systems that automate manual work, catch things before they fall through cracks, and give leaders visibility into their operations. The work isn't new. We've been building AI tools and delivering value ad hoc, but now it's our mandate.\nThis is a founding team. You'd be shaping the architecture, the workflows, and the culture from the ground up. There's existing work to build on, but no inherited playbook to follow. You'll work directly with CARE leaders, QA, Advocacy, and WFM to identify what to automate and validate that it's working.\nIn this role, you will:\nAutomate repetitive operational workflows: CES reporting, QA transcript analysis, knowledge article maintenance, SOP-driven case workflows. Deploy standardized automations across Slack and Salesforce at scale.\nFlag stalled handoffs, aged cases, SLA breach risks, and duplicate cases before they become problems. Review DevRev/Cresta transcripts to ensure bots are behaving as expected.\nGive leaders self-serve access to data and insights. Deliver automated weekly/monthly business intelligence on cadence (site health, volume, SLA, CES). Detect escalation patterns and repeat contacts that nobody is connecting the dots on.\nBuild memory architecture: bots that look at staffing, feedback, transcripts, and agent work together at scale. Know what happened last week and what's coming next.\nYou will also:\nConnect and deploy orchestration layers (MCP, custom connectors) to automate CX business workflows and productize internal tools\nMeasure operational reliability and system accuracy to ensure business metrics are being achieved: contacts deflected, cost avoided, hours saved. Design escalation patterns so the system knows when to surface to a human.\nPartner with the data team on structured data layers that keep AI outputs trustworthy. Productize what works so it scales across the org.\nWe'd love to chat if you have:\n5+ years building and deploying production systems. Python required. SQL strongly preferred.\n2+ years working with LLMs in production: prompt configuration, tool use, function calling, RAG pipelines, agentic frameworks (MCP, custom orchestration, etc.)\nExperience building LLM orchestration and integration layers that connect AI agents to business systems. Multi-step workflows, tool coordination, memory management, error recovery.\nYou understand context engineering: accuracy depends on what information reaches the model. You've structured context, routing logic, and retrieval pipelines for these systems at scale.\nYou know how to measure operational reliability of AI systems: are they actually delivering the business outcomes they're supposed to?\nComfort with ambiguity. You'll define the approach, not just implement specs.\nYou can translate between technical implementation and business value: hours saved, contacts deflected, cost avoided.\nFamiliarity with customer support operations: contact routing, SLAs, agent workflows, quality assurance.\nBias toward shipping. Deploy, measure, iterate.\nBonus points if you also have:\nExperience with Salesforce integrations or CX/support tooling (DevRev, Cresta, knowledge management systems)\nData modeling or analytics background (dbt, Redshift, Trino)\nExperience building tools for non-technical end users\nVisa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.\nOur ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones\nZone 1: San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County\n$117,400—$146,800 USD\nZone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts\n$105,600—$132,000 USD\nZone 3: Utah (includes Utah office), Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania\n$99,800—$124,700 USD\nWhat’s in it for you? \nRedefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. \nHere is a preview of some of the amazing benefits here at BILL:\n100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)\nHSA & FSA accounts \nLife Insurance, Long & Short-term disability coverage\nEmployee Assistance Program (EAP)\n11+ Observed holidays and wellness days and flexible time off \nEmployee Stock Purchase Program with employee discounts\nWellness & Fitness initiatives\nEmployee recognition and referral programs\nAnd much more\nDon’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.\nBILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.\nWe are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact . To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification.\nOur Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.","description_format":"text","description_chars":7514,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Payment Processing & Gateways","Financial AI","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-09-24T21:51:28Z"},{"event":"close","at":"2026-10-05T21:58:38Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/bill-ai-cxo-ai-engineer","json_url":"https://alion.io/job/bill-ai-cxo-ai-engineer.json","meta":{"generated_at":"2026-10-14T03:20:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5253,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35412},"rest":"https://alion.io/mcp/rest/get_company?id=35412"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbill-ai-cxo-ai-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbill-ai-cxo-ai-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbill-ai-cxo-ai-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bill-ai-cxo-ai-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbill-ai-cxo-ai-engineer"}]}