{"id":1190786,"url":"https://alion.io/job/bill-gosling-outsourcing-business-development-representative-2","title":"Business Development Representative","company":{"id":45613,"name":"Bill Gosling Outsourcing","domain":"billgosling.com","url":"https://alion.io/company/bill-gosling-outsourcing","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Port of Spain, Trinidad and Tobago"],"countries":["TT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-09-24T16:40:31Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-20T17:48:34Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Join a Team That’s Passionate About Making Lives Better!\nAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!\nAs a Business Development Representative, you will:Be responsible for capturing deals that meet the company’s risk and profitability guidelines. This position is a key resource for creating and maintaining professional and profitable relationships with dealerships and customers. They will interact with customers / dealerships on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. They will assist customers with their cases, emails and complaints. They will be responsible in providing information to customers about product and service features. The Agent, Business Development Representative helps customers when they are faced with problems, need further information and/or ensuring customer information is updated accurately. They will Interact with customers, dealerships and client internal support teams as needed to achieve customer satisfaction.\nWhat You'll Do:\nEngage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and provide support to update customer’s account information\n\nDevelop and maintain positive business relationships with dealers through daily conversations and solicitations; providing exceptional customer service, effective and timely communications and responsiveness to all credit processing questions and inquiries while maintaining a high level of integrity.\n\nCommunicate credit decisions to the dealer customer within the timeline prescribed\n\nWork with the dealer representative to provide a deal structure that is acceptable to all parties to the deal\n\nOvercome consumer objections through effective de-escalation methods, and refer complaints immediately to the appropriate reporting Manager.\n\nUpdate customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines\n\nMake accurate records as needed in both French and English, as applicable, for specific case types.\n\nReview customer files and take appropriate actions in a timely manner\n\nThink creatively both in terms of solutions to complex complaints and process improvement.\n\nCollaborate cross-functionally on root cause analysis and drive resolution of customer issues\n\nEnsure customer satisfaction and provide professional customer support\n\nEnsure to deliver Bill Gosling Outsourcing and client metrics and expectations on a regular basis.\n\nChampion company core values and other company programs\n\nOther duties as assigned\n\nExperience\nPrevious experience in collections or sales position on the phone is required.\n\nExperience in tier II customer support and/or customer retention is a strong asset\n\nMust be able to work full-time from office\n\nEducation\nSuccessful completion of high school education is preferred but not required.\n\nSkills & Abilities:\nExcellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR C1, or achieve a score of90% or higher in an English proficiency test.\n\nPositive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.\n\nProblem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.\n\nAttention to Detail: Ensure accurate data entry and follow-up on all customer interactions.\n\nAdaptability: Able to adjust to new systems, processes, and customer needs.\n\nTeam Player: A collaborative spirit who enjoys working with others to achieve common goals.\n\nTech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.\n\nWillingness to Learn: Open to ongoing training and development to grow in the role and with the company.\n\nWhy Join Us?\nGrowth Opportunities: We believe in promoting from within and providing opportunities for career advancement.\n\nComprehensive Training: We offer extensive paid training to ensure you’re equipped for success.\n\nTeam-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.\n\nDiversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.\n\nFun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.\n\nState-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.\n\nRewarding Work: Help businesses grow while making a real difference in people’s lives!\n\nGet to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!\nTwitter & Instagram: bgocareers\nFacebook: Bill Gosling Outsourcing\nLinkedIn: Bill Gosling Outsourcing\nWebsite - https://www.billgosling.com/careers\nBy applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.\nAt Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.\nBill Gosling Outsourcing - Where your career thrives!","description_format":"text","description_chars":6262,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-24T16:40:31Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.708,"p_room":0.9,"age_days":25,"expected_fill_days":38,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bill-gosling-outsourcing-business-development-representative-2","json_url":"https://alion.io/job/bill-gosling-outsourcing-business-development-representative-2.json","meta":{"generated_at":"2026-10-20T18:04:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":45613},"rest":"https://alion.io/mcp/rest/get_company?id=45613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbill-gosling-outsourcing-business-development-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbill-gosling-outsourcing-business-development-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbill-gosling-outsourcing-business-development-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bill-gosling-outsourcing-business-development-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbill-gosling-outsourcing-business-development-representative-2"}]}