{"id":513965,"url":"https://alion.io/job/bill-gosling-outsourcing-business-development-representative","title":"Business Development Representative","company":{"id":45613,"name":"Bill Gosling Outsourcing","domain":"billgosling.com","url":"https://alion.io/company/bill-gosling-outsourcing","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T13:10:47Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":70},"description":"Join a Team That’s Passionate About Making Lives Better!\nAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!\nAs a Business Development Representative, you will:Be responsible for capturing deals that meet the company’s risk and profitability guidelines. This position is a key resource for creating and maintaining professional and profitable relationships with dealerships and customers. They will interact with customers / dealerships on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. They will assist customers with their cases, emails and complaints. They will be responsible in providing information to customers about product and service features. The Agent, Business Development Representative helps customers when they are faced with problems, need further information and/or ensuring customer information is updated accurately. They will Interact with customers, dealerships and client internal support teams as needed to achieve customer satisfaction.\nWhat You'll Do:\nEngage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and provide support to update customer’s account information\n\nDevelop and maintain positive business relationships with dealers through daily conversations and solicitations; providing exceptional customer service, effective and timely communications and responsiveness to all credit processing questions and inquiries while maintaining a high level of integrity.\n\nCommunicate credit decisions to the dealer customer within the timeline prescribed\n\nWork with the dealer representative to provide a deal structure that is acceptable to all parties to the deal\n\nOvercome consumer objections through effective de-escalation methods, and refer complaints immediately to the appropriate reporting Manager.\n\nUpdate customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines\n\nMake accurate records as needed in both French and English, as applicable, for specific case types.\n\nReview customer files and take appropriate actions in a timely manner\n\nThink creatively both in terms of solutions to complex complaints and process improvement.\n\nCollaborate cross-functionally on root cause analysis and drive resolution of customer issues\n\nEnsure customer satisfaction and provide professional customer support\n\nEnsure to deliver Bill Gosling Outsourcing and client metrics and expectations on a regular basis.\n\nChampion company core values and other company programs\n\nOther duties as assigned\n\nExperience\nPrevious experience in collections or sales position on the phone is required.\n\nExperience in tier II customer support and/or customer retention is a strong asset\n\nMust be able to work full-time from office\n\nEducation\nSuccessful completion of high school education is preferred but not required.\n\nSkills & Abilities:\nExcellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR C1, or achieve a score of90% or higher in an English proficiency test.\n\nPositive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.\n\nProblem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.\n\nAttention to Detail: Ensure accurate data entry and follow-up on all customer interactions.\n\nAdaptability: Able to adjust to new systems, processes, and customer needs.\n\nTeam Player: A collaborative spirit who enjoys working with others to achieve common goals.\n\nTech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.\n\nWillingness to Learn: Open to ongoing training and development to grow in the role and with the company.\n\nWhy Join Us?\nStart with comprehensive paid training and build your skills in a supportive, inclusive workplace. Enjoy modern offices, team activities, and opportunities to develop your career.\nBenefits & Perks\nConvenience & Wellness\nFree point-to-point transportation\nFree parking\nOnsite gym\nSmart Fit membership perks, including no registration or annual maintenance fees, no annual commitment, and additional membership benefits\nDiscounts on routine and specialized dental treatments\nBenefitHub discounts on education, medical services, pet services, restaurants, travel, and more\nEmployee Assistance Program (EAP), offering confidential emotional support, legal guidance, financial resources, and digital wellness tools for employees and eligible immediate family members\nRewards & Time Off\nPerformance bonuses\nEmployee referral bonuses of $475 per eligible referral, with unlimited submissions\nAsociación Solidarista\nPaid birthday leave\nPaid marriage leave\nGrowth & Connection\nContinuous learning and career development opportunities\nOnsite games rooms\nEmployee engagement activities\n*Benefits are subject to applicable eligibility requirements and program terms. Transportation is subject to available routes and service schedules.\nReady to Join Us?\nExplore our opportunities and apply at https://www.billgosling.com/careers\n\nGet a closer look at life at BGO:\nInstagram & X: @bgocareers\nFacebook: https://www.facebook.com/BillGoslingOutsourcing/\nLinkedIn: https://www.linkedin.com/company/bill-gosling-outsourcing\n\nEveryone Belongs at BGO\nWe welcome applicants from all backgrounds and value the perspectives and experiences each person brings. We are committed to an inclusive, supportive workplace where everyone can thrive. If you need accommodations at any stage of the hiring process, please let us know so we can support you.\nPrivacy Notice\nBy applying, you acknowledge that you have read and understood https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of your personal information in accordance with that policy.\n\nBill Gosling Outsourcing - Where your career thrives!\nAI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. 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