{"id":513971,"url":"https://alion.io/job/bill-gosling-outsourcing-hybrid-call-center-agent","title":"Hybrid Call Center Agent","company":{"id":45613,"name":"Bill Gosling Outsourcing","domain":"billgosling.com","url":"https://alion.io/company/bill-gosling-outsourcing","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T16:40:29Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Join a Team That’s Passionate About Making Lives Better!\nAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!\nAs a Call Center Agent, you’ll handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions. This role is perfect for someone who enjoys connecting with people, thrives in a team environment, and is committed to delivering exceptional service.\nCompensation: $17.60 per hour (approx. $36,000 per year)\nWhat You'll Do:\nServe as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and chat. \nListen attentively to customer needs and provide accurate and timely information, solutions, and assistance. \nResolve customer complaints and escalate complex issues to the appropriate department or supervisor as needed. \nMaintain a positive and professional demeanor in all customer interactions, striving to exceed customer expectations. \nUpdate customer accounts and records with relevant information and notes. \nCollaborate with other team members and departments to ensure seamless customer experiences. \nPosition Requirements:\nAbility to work full-time (40-hours per week) year round\nAbility to work flexible hours, including evenings and weekends, as needed\nNo extended time off or vacation within the first 6 months of employment\nEducation & Experience:\nPrevious customer service experience, preferably in a call center or similar environment. \nHigh school diploma (or equivalent) is required\nBachelors or Diploma in a related field is preferred but not required\nSkills & Abilities:\nExcellent communication and interpersonal skills. \nStrong problem-solving and decision-making abilities. \nAbility to remain calm and patient under pressure. \nComfortable using computer systems and customer management software. \nAbility to multitask and prioritize tasks effectively. \nEmpathetic and customer-focused attitude. \nThis job posting is for an existing vacancy.\nWhy Join Us?\nGrowth Opportunities: We believe in promoting from within and providing opportunities for career advancement.\n\nComprehensive Training: We offer extensive paid training to ensure you’re equipped for success.\n\nTeam-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.\n\nDiversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.\n\nFun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.\n\nState-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.\n\nRewarding Work: Help businesses grow while making a real difference in people’s lives!\n\nGet to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!\nTwitter & Instagram: bgocareers\nFacebook: Bill Gosling Outsourcing\nLinkedIn: Bill Gosling Outsourcing\nWebsite - https://www.billgosling.com/careers\nBy applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.\nAt Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.\nBill Gosling Outsourcing - Where your career thrives!\nAI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.","description_format":"text","description_chars":4536,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-07T17:11:21Z"}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.631,"p_room":0.75,"age_days":28,"expected_fill_days":34,"reasons":["conf:2","win:late"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/bill-gosling-outsourcing-hybrid-call-center-agent","json_url":"https://alion.io/job/bill-gosling-outsourcing-hybrid-call-center-agent.json","meta":{"generated_at":"2026-09-24T18:39:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}