{"id":2195897,"url":"https://alion.io/job/bill-gosling-outsourcing-operations-manager","title":"Operations Manager","company":{"id":45613,"name":"Bill Gosling Outsourcing","domain":"billgosling.com","url":"https://alion.io/company/bill-gosling-outsourcing","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Port of Spain, Trinidad and Tobago"],"countries":["TT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":116000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1820},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T19:19:32Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T07:36:37Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Join a Team That’s Passionate About Making Lives Better!\nAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!\nBill Gosling Outsourcing (Trinidad) LimitedThe Operations Manager is responsible for the overall performance and budget of their multiple client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.What You'll Do:\nThe Operations Manager is responsible for the overall performance and budget of their multiple client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.\nWork with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.\nEnsure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded\nUnderstand Client SLAs and contractual requirements to ensure we met objectives\nManage all inventory in line with company requirements\nEnsure that all necessary facilities and/or tools are available for use by employees\nApprove recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate\nMonitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated\nDevelop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy\nManage all client reporting and internal reporting and billing requirements in a timely manner\nPerformance manage direct reports and overall team to ensure we grow and develop our talent\nDevelop strategies to enhance productivity or improve processes and procedures\nPrepare monthly forecasts, revenue and expenses for portfolios\nMotivate staff through established incentive programs or ad hoc contests\nEstablish work schedules to meet Company and client requirements\nChampion company core values and other company programs to engage and motivate our employees\nOther duties as assigned\nEducation\nNorth America - Minimum High School Diploma or equivalent is required\nPhilippines - Minimum of 2 years post-secondary or equivalent is required\nCosta Rica - No Minimum requirement\nUnited Kingdom - No Minimum requirement\nTrinidad & Tobago - Minimum 3 CSEC passes\nEnglish is compulsory in all locations\nExperience\n2 years’ experience in an Managing Coach role or equivalent external experience\nCertificates/Licenses:\nMust be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required\nWhy Join Us?\nGrowth Opportunities: We believe in promoting from within and providing opportunities for career advancement.\n\nComprehensive Training: We offer extensive paid training to ensure you’re equipped for success.\n\nTeam-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.\n\nDiversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.\n\nFun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.\n\nState-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.\n\nRewarding Work: Help businesses grow while making a real difference in people’s lives!\n\nGet to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!\nTwitter & Instagram: bgocareers\nFacebook: Bill Gosling Outsourcing\nLinkedIn: Bill Gosling Outsourcing\nWebsite - https://www.billgosling.com/careers\nBy applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.\nAt Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.\nBill Gosling Outsourcing - Where your career thrives!","description_format":"text","description_chars":5325,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-09T19:19:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":9,"expected_fill_days":38,"reasons":["conf:22","velocity","win:early","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/bill-gosling-outsourcing-operations-manager","json_url":"https://alion.io/job/bill-gosling-outsourcing-operations-manager.json","meta":{"generated_at":"2026-10-19T20:14:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16066,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":45613},"rest":"https://alion.io/mcp/rest/get_company?id=45613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbill-gosling-outsourcing-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbill-gosling-outsourcing-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbill-gosling-outsourcing-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bill-gosling-outsourcing-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbill-gosling-outsourcing-operations-manager"}]}