{"id":1033069,"url":"https://alion.io/job/bill-gosling-outsourcing-team-leader","title":"Team Leader","company":{"id":45613,"name":"Bill Gosling Outsourcing","domain":"billgosling.com","url":"https://alion.io/company/bill-gosling-outsourcing","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Port of Spain, Trinidad and Tobago"],"countries":["TT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T15:06:16Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-24T20:36:00Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Join a Team That’s Passionate About Making Lives Better!\nAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!\nThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectivesWhat You'll Do:\nThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives\nConfidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes\nInvolvement and collaboration on new strategies and/or process improvements to better the team’s performance\nDaily, weekly and monthly reports provided at both internal and external client levels\nFlexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month\nAssist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements\nCreating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients\nEnsure all employees are in line with Regulatory Compliance, Quality and CBT requirements\nAssist and participate in the recruiting, training and onboarding of employees, when required\nChampion company core values and other company programs to engage and motivate our employees\nOther duties as assigned\nEducation\nNorth America - Minimum High School Diploma or equivalent is required\nPhilippines - Minimum of 2 years post-secondary or equivalent is required\nCosta Rica - No Minimum requirement\nUnited Kingdom - No Minimum requirement\nTrinidad & Tobago - Minimum 3 CSEC passes\nEnglish is compulsory in all locations\nExperience\nPrevious experience in an Agent and/or Customer Service role\nPrevious experience in a leadership or managerial experience would be an asset\nCertificates/Licenses:\nMust be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required\nWhy Join Us?\nGrowth Opportunities: We believe in promoting from within and providing opportunities for career advancement.\n\nComprehensive Training: We offer extensive paid training to ensure you’re equipped for success.\n\nTeam-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.\n\nDiversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.\n\nFun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.\n\nState-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.\n\nRewarding Work: Help businesses grow while making a real difference in people’s lives!\n\nGet to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!\nTwitter & Instagram: bgocareers\nFacebook: Bill Gosling Outsourcing\nLinkedIn: Bill Gosling Outsourcing\nWebsite - https://www.billgosling.com/careers\nBy applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.\nAt Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.\nBill Gosling Outsourcing - Where your career thrives!","description_format":"text","description_chars":4932,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-18T15:06:16Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":1,"age_days":5,"expected_fill_days":34,"reasons":["conf:2","win:early","comp:attention"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bill-gosling-outsourcing-team-leader","json_url":"https://alion.io/job/bill-gosling-outsourcing-team-leader.json","meta":{"generated_at":"2026-09-25T00:54:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":829,"day_limit":5000,"remaining_today":4171,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}