{"id":513983,"url":"https://alion.io/job/bill-gosling-outsourcing-work-from-office-collections-agent","title":"Work from Office Collections Agent","company":{"id":45613,"name":"Bill Gosling Outsourcing","domain":"billgosling.com","url":"https://alion.io/company/bill-gosling-outsourcing","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barrie, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-08-04T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-24T12:37:04Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Join a Team That’s Passionate About Making Lives Better!\nAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!\nAs a Collections Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.\nCompensation: Starting at $17.60 per hour\nWhat You'll Do:\nContact customers via phone, email, and mail to collect overdue payments\n\nNegotiate payment plans and settlements with customers to resolve outstanding debts\n\nDocument all customer interactions and payment arrangements accurately in the system\n\nFollow up with customers to ensure payment agreements are upheld\n\nCollaborate with other team members to develop strategies for improving collection efforts\n\nProvide excellent customer service while adhering to company policies and regulations\n\nWork Experience\nPrevious experience in customer service is required\n\nPrevious experience in call center environment or finance related field is an asset\n\nSkills & Abilities\nExcellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing.\n\nPositive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.\n\nProblem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.\n\nAttention to Detail: Ensure accurate data entry and follow-up on all customer interactions.\n\nAdaptability: Able to adjust to new systems, processes, and customer needs.\n\nTeam Player: A collaborative spirit who enjoys working with others to achieve common goals.\n\nTech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.\n\nWillingness to Learn: Open to ongoing training and development to grow in the role and with the company.\n\nLocation\nThis is 100% work from office opportunity and requires ability to work onsite from our Barrie office located at 55 Mulcaster Street in Downtown Barrie\n\nShift Availability\nAbility to work full-time (40-hours per week) year round.\n\nFlexible availability as shifts will be a mixture of mornings, afternoons and weekends\n\nThis job posting is for an existing vacancy.\nWhy Join Us?\nGrowth Opportunities: We believe in promoting from within and providing opportunities for career advancement.\n\nComprehensive Training: We offer extensive paid training to ensure you’re equipped for success.\n\nTeam-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.\n\nDiversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.\n\nFun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.\n\nState-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.\n\nRewarding Work: Help businesses grow while making a real difference in people’s lives!\n\nGet to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!\nTwitter & Instagram: bgocareers\nFacebook: Bill Gosling Outsourcing\nLinkedIn: Bill Gosling Outsourcing\nWebsite - https://www.billgosling.com/careers\nBy applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.\nAt Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.\nBill Gosling Outsourcing - Where your career thrives!\nAI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.","description_format":"text","description_chars":4817,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-07T17:11:21Z"}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.481,"p_room":0.45,"age_days":51,"expected_fill_days":34,"reasons":["conf:2","win:tail"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/bill-gosling-outsourcing-work-from-office-collections-agent","json_url":"https://alion.io/job/bill-gosling-outsourcing-work-from-office-collections-agent.json","meta":{"generated_at":"2026-09-24T13:56:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}