{"id":2475803,"url":"https://alion.io/job/bill-scaled-onboarding-specialist","title":"Scaled Onboarding Specialist","company":{"id":35412,"name":"BILL","domain":"bill.com","url":"https://alion.io/company/bill-ai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LinkedIn","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-10-13T18:46:05Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T13:51:43Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Innovate with purpose\nAt BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.\nWorking here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT - and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.\nBILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you-you might be just what we’re looking for, whether in this role or another.\nLet’s give businesses more time for what matters.\nMake your impact within a rapidly growing Fintech Company\nAs a Scaled Onboarding Specialist, you will be responsible for guiding new customers through a fast, high-quality onboarding experience across both Spend & Expense and AP/AR. This role sits at a critical point in the customer journey, helping customers get set up quickly, adopt core workflows early, and activate within the onboarding call whenever possible. You will play an important role in creating speed-to-value while delivering a strong customer experience through basic setup, accounting software integrations, best practices, and overall platform startup.\nMeet with newly signed customers to guide them through onboarding and drive activation within the call whenever possible\nDeliver a high-quality onboarding experience that prioritizes speed, simplicity, and customer confidence\nSupport customers across both AP and Spend & Expense with basic setup and initial platform configuration\nHelp customers complete accounting software integrations and understand key setup requirements\nEducate customers on onboarding best practices, core workflows, and how to get started successfully\nDrive early product adoption by helping customers launch quickly and use the platform effectively\nIdentify customer questions, risks, or blockers in real time and work quickly to keep onboarding moving\nPartner closely with Sales, Customer Success, Support, and other cross-functional teams to ensure a smooth customer experience\nMaintain accurate system documentation and clear notes throughout the onboarding process\nReinforce a consistent, scalable onboarding motion that supports both customer outcomes and business growth\nWhat you'll be doing\nManage day-to-day onboarding conversations with newly signed customers across AP/AR and S&E\nGuide customers through initial setup, integrations, and startup activities with quality and urgency\nHelp customers understand how to use the platform and adopt core workflows as quickly as possible\nDeliver clear, confident communication that creates a positive and efficient onboarding experience\nSurface risks, issues, and customer needs early to help improve onboarding success\nSupport organizational initiatives tied to platform adoption, activation, and scalable onboarding execution\nContribute feedback on customer pain points, process gaps, and opportunities to improve the onboarding journey\nWe’d love to chat if you have:\n2+ years of customer-facing experience in onboarding, implementation, account management, customer success, or a similar role\nA bachelor’s degree\nExperience supporting customers in a fast-paced environment with a strong focus on customer experience\nStrong communication skills and the ability to build trust quickly with customers\nExperience guiding customers through setup, integrations, or product adoption conversations\nA track record of helping customers take action quickly and achieve early success\nStrong organizational skills and attention to detail in managing customer interactions and documentation\nComfort working across multiple products, processes, and customer needs\nExperience in SaaS, fintech, or financial software is preferred\nFamiliarity with AP, spend management, accounting software, or related workflows is a plus\nVisa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.\nOur ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones\nZone 1: San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County\n$75,000—$90,000 USD\nZone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts\n$67,500—$81,000 USD\nZone 3: Utah (includes Utah office), Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania\n$63,800—$76,500 USD\nWhat’s in it for you? \nRedefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. \nHere is a preview of some of the amazing benefits here at BILL:\n100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)\nHSA & FSA accounts \nLife Insurance, Long & Short-term disability coverage\nEmployee Assistance Program (EAP)\n11+ Observed holidays and wellness days and flexible time off \nEmployee Stock Purchase Program with employee discounts\nWellness & Fitness initiatives\nEmployee recognition and referral programs\nAnd much more\nDon’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.\nBILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.\nWe are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact . To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification.\nOur Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.","description_format":"text","description_chars":7223,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Payment Processing & Gateways","Financial AI","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-13T21:19:46Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":1,"age_days":8,"expected_fill_days":41,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/bill-scaled-onboarding-specialist","json_url":"https://alion.io/job/bill-scaled-onboarding-specialist.json","meta":{"generated_at":"2026-10-22T15:14:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14913,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35412},"rest":"https://alion.io/mcp/rest/get_company?id=35412"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbill-scaled-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbill-scaled-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbill-scaled-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bill-scaled-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbill-scaled-onboarding-specialist"}]}