{"id":1949408,"url":"https://alion.io/job/billingplatform-customer-success-architect","title":"Customer Success Architect","company":{"id":669467,"name":"BillingPlatform","domain":"billingplatform.com","url":"https://alion.io/company/billingplatform","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Englewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-06T08:51:24Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T04:27:36Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"BillingPlatformis an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process.\nBacked by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc. 5000 list for five years running.\nOur ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner® Magic Quadrant™ for Recurring Billing Applications and being recognized as the Leader in Forrester Research’s The Forrester Wave™: SaaS Recurring Billing Solutions. To learn more about us, visit billingplatform.com.\nKey Responsibilities\nBuild strong customer relationships and serve as a trusted technical advisor across all levels of the organization.\nPartner with Customer Success Managers to develop and execute customer success plans with clear business objectives, technical requirements, and action plans.\nHelp customers optimize their use of BillingPlatform through proactive performance monitoring, strategic discussions, and platform best practices.\nServe as the primary technical contact for customer calls, governance meetings, and strategic discussions.\nTranslate complex technical concepts and platform capabilities into clear business value for customer stakeholders.\nPartner with customer leadership to develop transformation roadmaps and strategic plans.\nCoordinate with Support, Product, Engineering, and Professional Services to resolve complex technical issues.\nDrive adoption through product demonstrations, technical guidance, innovation, and strategic alignment.\nProvide structured, actionable customer feedback to Product and Engineering.\nQualifications\n4+ years of experience in a Customer Success Architect, Technical Account Manager, Solution Architect, or similar customer-facing technical role within enterprise software or SaaS.\nDemonstrated experience building strategic customer relationships with a strong technical focus.\nStrong accounting or finance background with a solid understanding of financial processes, data, and reporting.\nWorking knowledge of SQL and basic coding concepts, including the ability to build formulas, create reports, leverage AI tools, and evaluate the accuracy and quality of AI-generated outputs.\nProven ability to communicate complex technical and financial concepts to senior finance executives, including CFOs and VPs of Finance.\nAbility to collaborate effectively across Customer Success, Support, Product, Engineering, and Professional Services.\nWillingness to travel.\nBenefits\nCompetitive compensation with a robust benefits package, including medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and wellness perks.\nMedical insurance coverage effective on the first day of employment.\n401(k) match that is 100% immediately vested.\nDiscretionary and charitable time off program.\nHome office setup allowance for fully remote employees.\nPlease note that we are unable to provide employment visa sponsorship for this position, now or in the future.\nThe base salary range for this position is $140,000-$170,000 per year, plus bonus, depending on job-related knowledge, skills, experience, and market location. Salary information is provided in accordance with U.S. pay transparency laws.\nBillingPlatform is an equal opportunity employer and does not discriminate based on any characteristic protected by applicable federal, state, or local law.","description_format":"text","description_chars":3760,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Home office","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management"],"lifecycle":[{"event":"open","at":"2026-10-06T08:51:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 2","filings_12m":0,"filings_prev_12m":3,"green_card_filings_12m":2,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":112,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/billingplatform-customer-success-architect","json_url":"https://alion.io/job/billingplatform-customer-success-architect.json","meta":{"generated_at":"2026-10-12T10:14:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669467},"rest":"https://alion.io/mcp/rest/get_company?id=669467"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbillingplatform-customer-success-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbillingplatform-customer-success-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbillingplatform-customer-success-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/billingplatform-customer-success-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbillingplatform-customer-success-architect"}]}