{"id":2084202,"url":"https://alion.io/job/billingplatform-customer-success-manager","title":"Customer Success Manager","company":{"id":669467,"name":"BillingPlatform","domain":"billingplatform.com","url":"https://alion.io/company/billingplatform","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Englewood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-08T11:28:34Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-16T03:49:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":7},"description":"Customer Success Manager\nBillingPlatformis an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process.\nBacked by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc. 5000 list for five years running.\nOur ability to innovate market-leading solutions has been validated by major industry analyst firms, including being named a Leader in the Gartner® Magic Quadrant™ for Recurring Billing Applications and in Forrester Research’s The Forrester Wave™: SaaS Recurring Billing Solutions. To learn more about us, visit billingplatform.com.\nKey Responsibilities\nOwn a portfolio of enterprise SaaS customers, including account health, retention, renewal strategy, and renewal outcomes.\nBuild strategic relationships with senior stakeholders, including CFOs, Controllers, and Revenue Operations leaders.\nDevelop and execute customer success plans aligned with measurable business objectives.\nLead executive business reviews demonstrating customer value, operational improvements, and business outcomes.\nDrive gross revenue retention (GRR) and net revenue retention (NRR) across the assigned portfolio.\nProactively identify retention risks, develop recovery strategies, and maintain accurate renewal forecasts.\nDrive adoption of purchased capabilities and help customers maximize the value of their BillingPlatform investment.\nIdentify and qualify expansion opportunities, partnering with Sales on account growth strategies.\nLead renewal planning and support commercial negotiations, including pricing and contract discussions.\nCollaborate with Professional Services, Support, Product, and Engineering to resolve escalations and protect customer relationships.\nMaintain accurate customer health data, account plans, and renewal forecasts in Salesforce and ChurnZero.\nQualifications\n4+ years of customer-facing experience in B2B SaaS, including at least 2 years in Customer Success or Account Management with direct renewal accountability.\nProven track record of achieving retention, renewal, and expansion targets across an assigned customer portfolio.\nStrong commercial acumen, including SaaS contracts, renewal processes, pricing, and negotiation.\nExperience managing complex enterprise relationships and engaging executive stakeholders.\nFinancial fluency and an understanding of order-to-cash processes, with the ability to engage CFOs, Controllers, and Revenue Operations leaders.\nExperience developing strategic success plans and delivering executive business reviews focused on measurable outcomes.\nStrong communication, negotiation, problem-solving, and stakeholder management skills.\nExperience with Salesforce and customer success platforms such as ChurnZero, Gainsight, or similar solutions.\nBachelor's degree or equivalent practical experience.\nExperience with billing, revenue management, ERP, CPQ, or financial systems such as Zuora, NetSuite, SAP, or Salesforce Revenue Cloud is preferred.\nKnowledge of subscription and usage-based billing, revenue recognition, or complex financial workflows is a plus.\nWillingness to travel up to 20%.\nBenefits\nCompetitive compensation with a comprehensive benefits package, including medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and wellness perks.\nMedical insurance coverage effective on the first day of employment.\n401(k) match that is 100% immediately vested.\nDiscretionary and charitable time off program.\nHome office setup allowance for fully remote employees.\nThe base salary range for this position is $120,000-$140,000 per year, plus bonus, depending on job-related knowledge, skills, experience, and market location. Salary information is provided in accordance with U.S. pay transparency laws.\nBillingPlatform is an equal opportunity employer and does not discriminate based on any characteristic protected by applicable federal, state, or local law.\nAdd a concise role overviewSeparate required and preferred qualifications","description_format":"text","description_chars":4297,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Home office","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management"],"lifecycle":[{"event":"open","at":"2026-10-08T11:28:34Z"},{"event":"close","at":"2026-10-08T16:52:40Z"},{"event":"reopen","at":"2026-10-13T10:33:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 2","filings_12m":0,"filings_prev_12m":3,"green_card_filings_12m":2,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":112,"reasons":["conf:1","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/billingplatform-customer-success-manager","json_url":"https://alion.io/job/billingplatform-customer-success-manager.json","meta":{"generated_at":"2026-10-16T06:04:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3458,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669467},"rest":"https://alion.io/mcp/rest/get_company?id=669467"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbillingplatform-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbillingplatform-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbillingplatform-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/billingplatform-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbillingplatform-customer-success-manager"}]}