{"id":1570253,"url":"https://alion.io/job/biltmorehotel-front-desk-agent","title":"Front Desk Agent","company":{"id":1988862,"name":"biltmorehotel","domain":"biltmorehotel.com","url":"https://alion.io/company/biltmorehotel","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coral Gables, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3204},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T19:15:29Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T18:58:04Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Description\nPosition Summary\nThe Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check in, throughout their stay, and at check out, while maximizing room revenue and occupancy. We are the first and last impression for the hotel; our main function is to register all guests into their rooms ensuring complete satisfaction with their accommodations. Also, we check them out of their room making sure their billing is accurate. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).\nResponsibilities\nPresent positive impression of establishment meeting grooming standards, keeping an optimistic and positive attitude at all times.\nProvide seamless check-in and checkout experiences for our guests using the LQA standards.\nEnsure that all signatures and initials are completed on the guest registration card.\nObtain Credit Card from guests and swipe into the computer system.\nHandle guest comments and concerns in a timely and appropriate manor.\nRelay all guest comments and concerns to the FOM/AFOM to ensure proper follow up.\nProactively gather guest profile information acting on that information to delight our guests.\nFollow and complete the shift checklists.\nProtect privacy of guests and co-workers at all times.\nPossess a basic understanding of accounting.\nProvide the guests upon their request with an updated and correct folio of their guest account.\nInvestigate and dissolve disputed charges on guest’s accounts.\nHandle and maintain a $500 bank to provide change to guests and exchange Foreign Currency.\nEnsure open communication with the guest service staff to communicate guest requests such as luggage requests for check in and check outs.\nHave knowledge of all groups and events in-house including special guest and billing arrangements.\nHave knowledge of room locations, room types, locations and descriptions of all of our outlets.\nRun a credit limit report for all in-house guests and obtain additional credit when needed. When additional credit is not able to be obtained, follow up with the guests needs to be done for another form of payment.\nProcess and handle guest calls and outside calls.\nRespond to reservation inquiries, take reservations, change, cancel reservations when needed, and assessing the no-show and cancellation fees when necessary.\nKeep Front Desk with sufficient stock of materials and supplies.\nBe attentive and ready during Pass-On shift meetings and ready to take responsibility and ownership of issues presented.\nOperate simple office equipment, keeping it in working order, if not in working order, notify manager and Systems department.\nOther duties as assigned.\nRequirements\nExperience and Education Required\nEducation\nHigh School Diploma required.\nExperience\nMinimum one year experience in a similar guest service position.\nSkills Required\nMust be able to:\no Speak, read, write and understand the English language.\no Compute accurate mathematical calculations.\no Provide legible communication and directions.\no Perform job functions with attention to detail, speed and accuracy.\no Prioritize and organize.\no Think clearly, remaining calm and resolving problems using good judgment.\no Follow directions thoroughly.\no Understand guest’s service needs.\no Work cohesively with co-workers as part of a team.\no Work with minimal supervision.\no Maintain confidentiality of guest information and pertinent resort data.\no Use a computer keyboard and possess basic typing skills.\no Possess moderate to advanced computer skills.\no Work in a dynamic and constantly changing environment.\no Adept to multitasking.\n Success Criteria\nTeam Player\no Demonstrates co-operation within the team and with other departments\no Listens carefully and works well with others\no Has a positive influence on others in the team and clearly enjoys working with people\nCustomer Focused\no Anticipates guests’ needs and is sensitive to people from all cultures\no Has a natural, warm smile and a friendly and passionate approach\no Demonstrates confident, helpful and genuine behavior with internal and external customers\nDelivers their Best\no Has energy and sense of urgency for his/her work\no Resourceful, makes things happen and looks for ways to work more efficiently\no Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)\nComposed\no Able to stay calm under pressure\no Demonstrates maturity and ability to cope with the unexpected\no Never lets personal feelings interfere with delivering the highest standards\nTrustworthy and responsible\no Excellent records of attendance and punctuality\no Is reliable and demonstrates the ability to work without supervision\no Demonstrates a high level of personal integrity, honesty and trust\nLicenses or Certifications\nN/A\nStandard Specifications\nRequirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.\nA review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.\nThis job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.\nDue to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.\nThe employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.\nThis document does not create an employment contract, implied or otherwise, other than an \"at will\" employment relationship.\nGrooming\nAll employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.","description_format":"text","description_chars":6923,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Fitness","Gift Cards & Loyalty Programs"],"lifecycle":[{"event":"open","at":"2026-10-01T07:41:02Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.628,"p_room":0.55,"age_days":39,"expected_fill_days":27,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/biltmorehotel-front-desk-agent","json_url":"https://alion.io/job/biltmorehotel-front-desk-agent.json","meta":{"generated_at":"2026-10-13T20:05:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30919,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1988862},"rest":"https://alion.io/mcp/rest/get_company?id=1988862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiltmorehotel-front-desk-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiltmorehotel-front-desk-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiltmorehotel-front-desk-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biltmorehotel-front-desk-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiltmorehotel-front-desk-agent"}]}