{"id":2381536,"url":"https://alion.io/job/biltmorehotel-spa-concierge","title":"Spa Concierge","company":{"id":1988862,"name":"biltmorehotel","domain":"biltmorehotel.com","url":"https://alion.io/company/biltmorehotel","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coral Gables, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T19:16:03Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T17:14:34Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Description\nPosition Summary\nThe Spa Concierge works to maintain the Spa’s five star standards. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).\nResponsibilities\nSupport company’s philosophy and company culture through the use of “The Biltmore Legend” on a daily basis to ensure guest satisfaction.\nSupport the Spa Director’s goals and relate guest feedback.\nEnsure that the reception area is always tidy, clean, and fully stocked at all times.\nFollow all company and department standards and procedures, as well as all standards as part of the leading hotels affiliation.\nEnsure that a high standard of service is maintained throughout the spa, as seen in BSOP’s.\nAssist in the operations of all spa departments as required:\nFront Desk\nSpa Retail Area\nRelaxation & Locker Areas\nPrep Area\nSales & Marketing\nSpa Suite\nReport any dysfunctional equipment to Spa MOD.\nMaintain inventory of supplies for the operations of the spa reception as per the inventory calendar.\nAttend daily, weekly, and monthly spa meetings as well as all training courses deemed necessary/mandatory.\nAssist with various demonstrations, events, and trainings.\nMaintain a high standard of appearance and personal hygiene in accordance with the employee handbook and spa specific grooming guidelines.\nAct as a first impression, ensuring a warm and friendly welcome to all guests at all times. Greet all guests upon their arrival, give new guests tours of property and offer return guests proper recognition. Aim to give guests the best possible service and make each guest feel important. The interest of each guest is of paramount importance.\nOversee incoming and outgoing faxes, following up when necessary.\nAnswer/address all correspondence in a timely manner, including emails and voicemails.\nHandle guest comments and concerns in a timely and appropriate manner, consulting a member of the leadership team when necessary.\nUse the guest name appropriately and communicate it to spa colleagues and managers so that they can use it as well.\nCommunicate other necessary guest information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.)\nGuide guests through the booking process offering a personalized experience and customized recommendations by sharing their knowledge of spa services with the guest.\nProactively record guest preferences and anticipate needs, offering assistance with any reservation even if it doesn’t pertain to the Spa.\nTransition guests through a seamless journey throughout the day.\nShow a professional attitude at all times, particularly with regard to punctuality, appearance, and general manner.\nOrganize appointment schedules to maximize use of time and profitability while ensuring that the guests’ needs are of first importance. Recognizing the importance of “sales” in every aspect of their role and be responsible for achieving sales targets as set by the Spa Supervisor.\nPerform opening and closing duties.\nUnderstand the spa software, all treatments offered in the spa, and all retail products.\nPrepare gift certificates & gift packaging.\nStay up to date on current spa trends.\nOther duties as assigned.\nRequirements\nExperience and Education Required\nEducation\nHigh School Degree and/or GED is required\nExperience\nMinimum one year hotel, spa, or hospitality experience preferred\nSkills Required\nMust be able to:\nSpeak, read, write and understand the English language.\nCompute accurate mathematical calculations.\nProvide legible communication and directions.\nPerform job functions with attention to detail, speed and accuracy.\nPrioritize and organize.\nThink clearly, remaining calm and resolving problems using sound judgment.\nFollow directions thoroughly.\nUnderstand guest’s service needs.\nWork cohesively with co-workers as part of a team.\nWork with minimal supervision.\nMaintain confidentiality of guest information and pertinent resort data.\nUse a computer keyboard and possess basic typing skills.\nPossess moderate to advanced computer skills.\nWork in a dynamic and constantly changing environment.\nAdept to multitasking.\nPhysical Demands\nMust be able to:\nMove, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance\nStand, sit, or walk for an extended period of time or for an entire work shift\nReach overhead and below the knees, including bending, twisting, pulling, and stooping\nUse, carry, and operate all necessary office equipment using finger dexterity.\nCommunicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.\nVisually look at a computer for extended periods of time.\nAdapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.\nSuccess Criteria\nTeam Player\nDemonstrates co-operation within the team and with other departments\nListens carefully and works well with others\nHas a positive influence on others in the team and clearly enjoys working with people\nGuest Focused\nAnticipates guests’ needs and is sensitive to people from all cultures\nHas a natural, warm smile and a friendly and passionate approach\nDemonstrates confident, helpful and genuine behavior with internal and external guests\nDelivers their Best\nHas energy and sense of urgency for his/her work\nResourceful, makes things happen and looks for ways to work more efficiently\nAlways looks their best and acts appropriately (e.g. approaching guests, body language)\nComposed\nAble to stay calm under pressure\nDemonstrates maturity and ability to cope with the unexpected\nNever lets personal feelings interfere with delivering the highest standards\nTrustworthy and responsible\nExcellent records of attendance and punctuality\nIs reliable and demonstrates the ability to work without supervision\nDemonstrates a high level of personal integrity, honesty and trust\nTime Management\nUses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities\nMakes decisions in a timely manner\nListening\nPractices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees\nLicenses or Certifications\nN/A\nStandard Specifications\nRequirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.\nA review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.\nThis job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.\nDue to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.\nThe employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.\nThis document does not create an employment contract, implied or otherwise, other than an \"at will\" employment relationship.\nGrooming\nAll employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.","description_format":"text","description_chars":8455,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-12T19:29:37Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.718,"p_room":0.44,"age_days":48,"expected_fill_days":43,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/biltmorehotel-spa-concierge","json_url":"https://alion.io/job/biltmorehotel-spa-concierge.json","meta":{"generated_at":"2026-10-22T20:40:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1988862},"rest":"https://alion.io/mcp/rest/get_company?id=1988862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiltmorehotel-spa-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiltmorehotel-spa-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiltmorehotel-spa-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biltmorehotel-spa-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiltmorehotel-spa-concierge"}]}