{"id":3752691,"url":"https://alion.io/job/bimagua-tecnico-soporte-de-it","title":"Técnico soporte de IT","company":{"id":4509616,"name":"Bimagua","domain":null,"url":"https://alion.io/company/bimagua","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, 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resolver incidencias de hardware, software, redes y periféricos.\n• Instalar, configurar y dar mantenimiento a equipos y sistemas.\n• Registrar y dar seguimiento a tickets de soporte, cumpliendo los tiempos establecidos.\n• Apoyar en la administración de inventario de equipos tecnológicos.\n• Configurar y dar soporte básico a impresoras, teléfonos IP y dispositivos de red.\n• Aplicar buenas prácticas de seguridad informática y respaldos.\n• Documentar soluciones y contribuir a la mejora continua del servicio de TI.\n\nRequisitos\n• Estudiante de 1.º o 2.º año de Ingeniería en Sistemas, Telecomunicaciones o carrera afín.\n• Mínimo 6 meses de experiencia en soporte técnico o asistencia informática.\n• Conocimientos en mantenimiento de hardware, redes y sistemas operativos.\n• Manejo de Windows y conocimientos básicos de Linux, macOS y Android.\n• Conocimientos básicos de LAN/WAN, Wi-Fi, routers y switches.\n• Manejo de herramientas de soporte remoto como AnyDesk, TeamViewer o Remote Desktop.\n• Conocimientos de Office 365 y telefonía IP.\n• Inglés básico para lectura y escritura técnica.\n\nBeneficios\n• Salario competitivo acorde a experiencia.\n• Prestaciones de ley.\n• Oportunidad de aprendizaje y desarrollo profesional en el área de TI.\n• Estabilidad laboral.\n• Ambiente de trabajo colaborativo.\n• Oportunidad de crecimiento dentro de la organización.\n\nSi te apasiona la tecnología y disfrutas ayudar a los demás a resolver sus problemas, esta oportunidad es para ti.\n Requerimientos Educación mínima: Universidad\n1 año de experiencia\nIdiomas: Inglés \nEdad: entre 23 y 35 años\nConocimientos: Resolución de problemas, Hardware, Mantenimiento de equipos, Microsoft 365, Sistemas operativos, Soporte, Soporte técnico, Software de red\nDisponibilidad de viajar: Si\n Aptitudes asociadas a esta ofertaNuevo Resolución de problemas Hardware Mantenimiento de equipos Microsoft 365 Sistemas operativos Soporte Soporte técnico Software de red Ver 0 aptitudes más Hay 0 aptitudes que faltan en tu perfil\n Si las tienes, añádelas a tu perfil para encajar mejor en esta vacante.\n Mostar competencias Se han añadido correctamente las competencias en tu perfil.","description_format":"text","description_chars":2448,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Guatemala","iso":"GT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T15:28:10Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring 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