{"id":4290683,"url":"https://alion.io/job/binance-customer-experience-representative-arabic-english","title":"Customer Experience Representative ( Arabic & English)","company":{"id":44,"name":"Binance","domain":"binance.com","url":"https://alion.io/company/binance","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":58,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jordan"],"countries":["JO"],"hiring_countries":["JO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T20:56:45Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T23:12:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.\nAbout the Role:\nJoin Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.\nWhat You’ll Do:\nHandle high volume live chat and other online tools\nProvide accurate, valid and comprehensive information\nFollow communication procedures, guidelines, and policies\nSupport other business units with customer liaison, accurately document customer requests\nManage complaints, provide proper solutions and options within the time limits; follow up to secure resolution\nGo the extra mile to engage customers\nWhat We’re Looking For:\nMinimum 1 year experience in customer service, preferably in finance or\nE-commerce industry\nCollege degree or above\nFluency in Arabic and advanced English is required to effectively coordinate with\npartners and stakeholders\nPrevious experience with cross-functional support will be advantageous\nHigh level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team\nAbility to work under pressure, strong communication skills and aim to exceed beyond expectations\nPassionate for the customer service industry and can accept to work under different work shifts\nPositive about the crypto industry\nWhy Binance\nShape the future of finance \nCollaborate with world-class talent in a user-centric global organization with a flat structure\nTackle challenging projects in a fast-paced and innovative enviornment with autonomy\nThrive in a results-driven workplace with opportunities for career growth and continuous learning\nCompetitive salary and company benefits\nRemote-first, work-from-home arrangement (may vary depending on the nature of the role and team)\nBinance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.\nBy submitting a job application, you acknowledge that you have read our Candidate Privacy Notice.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","description_format":"text","description_chars":3515,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Jordan","iso":"JO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain Infrastructure","Crypto Payments","Crypto Wallets","Mining & Staking"],"lifecycle":[{"event":"open","at":"2026-11-13T23:12:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":56,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-11-14T01:17:15Z"},"pay":null,"html_url":"https://alion.io/job/binance-customer-experience-representative-arabic-english","json_url":"https://alion.io/job/binance-customer-experience-representative-arabic-english.json","meta":{"generated_at":"2026-11-14T01:17:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44},"rest":"https://alion.io/mcp/rest/get_company?id=44"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbinance-customer-experience-representative-arabic-english"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbinance-customer-experience-representative-arabic-english"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbinance-customer-experience-representative-arabic-english"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/binance-customer-experience-representative-arabic-english\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbinance-customer-experience-representative-arabic-english"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4290683}},{"tool":"search_jobs","arguments":{"company":"binance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4290683},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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