{"id":2941145,"url":"https://alion.io/job/binance-techical-support-engineer","title":"Techical Support Engineer","company":{"id":44,"name":"Binance","domain":"binance.com","url":"https://alion.io/company/binance","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":["SG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":81000,"period":"year","method":"role_seniority_country_cell","sample_n":32},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Flutter","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Rust","optional":false},{"name":"Spring Boot","optional":false},{"name":"TypeScript","optional":false},{"name":"VPN","optional":false},{"name":"Dart","optional":true},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-10-20T13:32:10Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T21:18:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.\nWhat You'll Do\nSupport retail and VIP users on the App, Website, Desktop Client and API.\nTroubleshoot and resolve technical issues, using logs, databases, monitoring and code to find root causes.\nIdentify product bugs and improvement opportunities. Work with the BUs to improve the product and the user experience.\nAssist the Incident Management team with technical incidents. Join post-incident reviews and give recommendations.\nBuild and maintain internal tools and automation, including AI-driven ones, to make the team more efficient.\nWhat We're Looking For\n5+ years of experience in one or a combination of the following. Depth in one area plus the ability to learn the rest matters more than covering everything. DevOps / Infrastructure: CI/CD, public cloud (AWS / GCP / Azure / Alibaba Cloud), Linux, containers (Docker / Kubernetes), IaC, monitoring and logging, scripting. Solid networking fundamentals: HTTP(S), DNS, proxies, VPN.\nSoftware Development: Java / Spring Boot, Go, Python, Node.js or Rust on the backend. Or JavaScript / TypeScript on the frontend. Android, iOS, H5 or Flutter on the client.\nTechnical Support / Solutions / Project Management: pre-sales or post-sales technical support, solutions engineering, or technical project management for products with a million-level user base.\nPlus: production AI project experience (skills, harnesses, agentic loops), a financial services or Web3 background.\nFluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages, such as Mandarin, would be an advantage.\nWhy Binance\nShape the future of finance \nCollaborate with world-class talent in a user-centric global organization with a flat structure\nTackle challenging projects in a fast-paced and innovative enviornment with autonomy\nThrive in a results-driven workplace with opportunities for career growth and continuous learning\nCompetitive salary and company benefits\nRemote-first, work-from-home arrangement (may vary depending on the nature of the role and team)\nBinance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.\nBy submitting a job application, you acknowledge that you have read our Candidate Privacy Notice.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","description_format":"text","description_chars":3336,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain Infrastructure","Crypto Payments","Crypto Wallets","Mining & Staking"],"lifecycle":[{"event":"open","at":"2026-10-20T17:19:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":80,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/binance-techical-support-engineer","json_url":"https://alion.io/job/binance-techical-support-engineer.json","meta":{"generated_at":"2026-10-23T01:05:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44},"rest":"https://alion.io/mcp/rest/get_company?id=44"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbinance-techical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbinance-techical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbinance-techical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/binance-techical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbinance-techical-support-engineer"}]}