{"id":2776476,"url":"https://alion.io/job/binary-semantics-team-lead-it-help-desk","title":"Team Lead IT Help Desk","company":{"id":2518905,"name":"Binary Semantics","domain":"binarysemantics.com","url":"https://alion.io/company/binarysemantics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T23:29:53Z","employer_posted_date":null,"last_verified_at":"2026-09-28T23:29:53Z","board_verified":false,"closed_at":null,"days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"Team Leader - IT Helpdesk\nLocation: Gurgaon\nWork Mode: 5 Days Work From Office\nShift: Night Shift\nAbout the Role\nWe are seeking an experienced Team Leader - IT Helpdesk to lead a team of support professionals delivering high-quality technical assistance across B2B and B2C environments. The ideal candidate will have strong people management skills, technical expertise, and a proven ability to drive operational excellence.\nKey Responsibilities\nLead, mentor, and manage a team of IT Helpdesk Executives\nHandle customer escalations and complex technical issues\nDrive service delivery KPIs including CSAT, FCR, Quality, Productivity, and Ticket Resolution\nProvide technical guidance across hardware, software, networking, cloud, and managed IT services\nConduct coaching sessions, performance reviews, and team development activities\nAnalyze operational performance and implement process improvements\nEnsure compliance with SOPs, security standards, and organizational policies\nIdentify automation and AI-driven opportunities to improve service efficiency\nRequirements\nExperience leading IT Helpdesk or Technical Support teams\nStrong troubleshooting and escalation management skills\nExcellent communication and stakeholder management abilities\nWorking knowledge of hardware, software, networking, and cloud technologies\nAbility to manage teams in a fast-paced, customer-centric environment\nWhat We Offer\nCareer growth opportunities\nDynamic and collaborative work environment\nExposure to enterprise B2B and B2C support operations\nInterested candidates can share their updated resume at [[HIDDEN TEXT]].","description_format":"text","description_chars":1599,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-17T07:43:17Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.666,"p_room":0.55,"age_days":32,"expected_fill_days":28,"reasons":["seen:32","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/binary-semantics-team-lead-it-help-desk","json_url":"https://alion.io/job/binary-semantics-team-lead-it-help-desk.json","meta":{"generated_at":"2026-11-01T05:33:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8530,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2518905},"rest":"https://alion.io/mcp/rest/get_company?id=2518905"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbinary-semantics-team-lead-it-help-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbinary-semantics-team-lead-it-help-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbinary-semantics-team-lead-it-help-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/binary-semantics-team-lead-it-help-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbinary-semantics-team-lead-it-help-desk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2776476}},{"tool":"search_jobs","arguments":{"company":"binarysemantics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2776476},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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