{"id":1894567,"url":"https://alion.io/job/binary-technology-holdings-it-system-engineer","title":"IT System Engineer","company":{"id":3900550,"name":"Binary Technology Holdings","domain":"binary.mu","url":"https://alion.io/company/binary-technology-holdings","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":41,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":41},"description":"We're on the hunt for an IT Systems Engineer who thrives on solving problems, the person people turn to when things need to work. You'll deliver hands-on technical support to engineers and customers across the globe, keeping our systems humming, stepping in fast when something needs fixing, and becoming the backbone of reliability behind our products. Along the way, you'll build serious cross-functional experience and join a team that values technical instincts and getting it right.\n\nWhat responsibilities will you have?Provide tier-2 technical support to a large number of products in a technical manner.\nBe responsible for product deployment and support for a set of defined products.\nTake ownership of the incident calls by providing acknowledgement, resolution and set expectations from the actual technical analysis.\nLog, investigate and track technical issues from clients.\nClosely monitor application events via web-based monitoring systems.\nBe familiar with escalation procedures when working with responsible departments, depending on the severity of an incident.\nAdhere to incident management KPI's.\nEnsure risks or concerns are maintained accordingly that could influence the quality of the software delivery or support and that timeframes are communicated properly.\nWork closely with other teams to ensure effectivity of resolving incident calls, and effective communication with other teams.\nDeploy and troubleshoot in-house software products' features and fixes to live environments whilst understanding the potential impacts on various systems.\nDocument technical articles and problem resolution steps in company knowledge base system.\nIdentify and develop ideas to enhance tools, process, training, techniques etc.\nWork diligently and responsibly on all live environments.\nProvide excellent services to both internal and external parties in a timely manner.\nProvide Stand-By and on-call support as required.\n\nWhat skills & experience are we looking for?Relevant Degree or post-secondary education (Ex. BSc IT / IS).\nStrong understanding of Network infrastructure, IT system monitoring tools and service management concepts.\nMicrosoft Certified: Azure Administrator Associate certification and/or Microsoft Certified: Azure DevOps Engineer Expert. (or equivalent certification)\nAWS Certified: AWS Certified Solutions Architect – Associate (or equivalent certification)\nDemonstrate a strong understanding of SQL2014->2019 including proven working experience with TSQL scripting.\nStrong understanding or working knowledge of API concepts/support/deployment and integration processes.\nExperience with Mobile App support and deployment. \nInternet Information Services (IIS). Understanding configuration, optimization, and troubleshooting of IIS.\nITIL Certification would be advantageous. ITIL v3 and/or ITIL v4 Foundation certification.\n\nWhy You’ll Love Working HereWhen you join us, you’re not just taking a job – you’re gaining a supportive environment where you can thrive. Here’s what we offer:\nCompetitive Benefits Package: A great compensation plan including health insurance coverage, salary reviews, along with performance bonuses to reward your hard work.\nFlexible Work-Life Balance: Enjoy a hybrid work setup with 2 days per week working from home. We believe in results, not just hours spent in the office.\nLearning & Development: An excellent learning culture with on-the-job training, workshops, and mentorship. You’ll gain valuable experience and keep sharpening your skills.\nDynamic, Global Team: Be part of a well-established company with a global reach. You’ll collaborate with talented colleagues from around the world and work on impactful projects for an international audience.\nInnovative Culture: We encourage new ideas and continuous improvement. You’ll have the freedom to propose changes, experiment with automation, and make a real difference in how we work.\nEmployee Wellbeing: Our employees matter! We foster a social, supportive culture with regular team-building events, annual employee wellness screenings, monthly healthy lunches, celebrations for birthdays & work anniversaries and more. Traditions like these bring our team together and show we care about everyone’s health, happiness, and growth.\nConvenience at Hand: Located in Cascavelle Business Park, our office offers a calm yet professional environment with nearby shops and cafés as well as onsite secure parking to make your commute and day-to-day easier.","description_format":"text","description_chars":4464,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T07:17:15Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.53,"p_room":0.45,"age_days":41,"expected_fill_days":23,"reasons":["seen:41","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/binary-technology-holdings-it-system-engineer","json_url":"https://alion.io/job/binary-technology-holdings-it-system-engineer.json","meta":{"generated_at":"2026-10-20T08:06:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8615,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3900550},"rest":"https://alion.io/mcp/rest/get_company?id=3900550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbinary-technology-holdings-it-system-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbinary-technology-holdings-it-system-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbinary-technology-holdings-it-system-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/binary-technology-holdings-it-system-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbinary-technology-holdings-it-system-engineer"}]}