{"id":2036832,"url":"https://alion.io/job/bio-techne-advanced-scientific-support-specialist","title":"Advanced Scientific Support Specialist","company":{"id":7354,"name":"Bio-Techne","domain":"bio-techne.com","url":"https://alion.io/company/bio-techne","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62300,"max":102350,"currency":"USD","period":"year","gross":null,"usd_annual":102350},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false},{"name":"SSAS","optional":false}],"status":"closed","first_seen_at":"2026-10-07T16:21:46Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-28T03:26:37Z","board_verified":false,"closed_at":"2026-10-28T03:26:37Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.\nPay Range:\n$62,300.00 - $102,350.00POSITION SUMMARY\nThe responsibilities of this position, Advanced Scientific Support Associate (ASSA), are to respond to incoming inquiries from the Bio-Techne commercial team and Bio-Techne's North American customers, worldwide customers, and distribution partners, providing first-tier technical service for Asuragen products. The ASSA acts as a resource for the commercial team and as a mentor for junior staff. Assists with maintenance of technical resources. Performs additional duties as assigned. Performs responsibilities with moderate supervision.\nESSENTIAL FUNCTIONS\nAnswers and documents incoming customer inquiries by phone, email, and chat on product techniques and procedures, and performs simple troubleshooting in SalesForce [CRM (Customer Relationship Management) database]. Communicates to obtain all pertinent information relating to the inquiry. Provides adequate information to the Scientific Support Associate and Scientific Support Specialist teams to problem-solve or to assist with resolution of the issue.\nAssists with training new staff and answering questions or providing guidance to new SSAs.\nCompletes all additional customer requests and tracking of customer communication into Salesforce/CRM database. Communicates with Technical Service, Customer Care, and Sales teams on these customer needs. \nInitiates complaints via MQ! Quality Management System. Works with others as necessary to resolve. Processes replacement orders if required by complaint. Keeps track of Field Notifications and required actions per notification. \nAssists Technical Service in department functions/projects, including maintenance of technical resources. Provides creative input to assist with departmental projects.\nDocuments information and recurring technical issues to support product quality programs and product development.\nMonitors department procedures to ensure they reflect SOPs. Suggests SOP changes to management as needed. Keeps up to date with training and reading Standard Operating Procedures (SOPs).\nFollows company policies and practices as outlined in the Handbook and follows guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance with the job.\nPerforms additional duties as assigned.\nJOB SPECIFICATIONS\nEducation and Experience:\nThis position requires a minimum of a bachelor’s degree in Biological Sciences, Biochemistry or equivalent with a minimum of 2-5 years of directly related or laboratory experience. \nCustomer service or sales experience is preferred. \nA working knowledge of Microsoft Word, Excel, and Outlook is required. \nComputer entry and efficient typing skills are required. \nMust be able to work in a fast-paced environment, multitask, and have good communication skills, both verbally and in writing.\nKnowledge, Skills, and Abilities:\nKnowledge of the systems, processes, products, the applications in which these products may be used and the services of the company.\nAbility to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, data analysis, and customer support.\nSkills in establishing effective interpersonal relationships such as the ability to solicit key ideas and information.\nSkills in problem solving and critical thinking, including the ability to identify and appropriately evaluate an alternative course of action.\nSkills in verbal and written communication, including technical writing.\nAbility to make effective decisions and execute an appropriate course of action considering all relevant variables.\nAbility to negotiate by collaborating with others to arrive at a conclusion using compromise, persuasion, rationality, and diplomacy.\nAbility to handle sensitive and proprietary information with discretion and confidentiality.\nAbility to complete new assignments with a minimum level of written or verbal direction, and to act independently on routine assignments or projects with no verbal or written direction.\nAbility to plan, organize, time-manage, and multi-task to complete assignments in an efficient manner.\nAbility to pay attention to details and perform with a high level of accuracy.\nAbility to work independently and with a team.\nKnowledge of safety and company rules and policies.\nAbility to adhere to a daily login schedule to ensure sufficient coverage of all channels.\nAbility to work hours that conform to standard business operations \nWhy Join Bio-Techne:\nWe offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.\n\nWe invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.\n\nWe empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.\n\nWe offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.\n\nWe offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.\n\nWe foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.\n\nBio-Techne is an E-Verify Employer in the United States.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nTo protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.\nThis position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please  assistance.","description_format":"text","description_chars":6647,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Diagnostic Tests & IVD","Precision Medicine"],"lifecycle":[{"event":"open","at":"2026-10-07T16:21:46Z"},{"event":"close","at":"2026-10-28T03:26:37Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":102350,"is_top_pay":true},"html_url":"https://alion.io/job/bio-techne-advanced-scientific-support-specialist","json_url":"https://alion.io/job/bio-techne-advanced-scientific-support-specialist.json","meta":{"generated_at":"2026-10-29T17:10:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25704,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7354},"rest":"https://alion.io/mcp/rest/get_company?id=7354"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbio-techne-advanced-scientific-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbio-techne-advanced-scientific-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbio-techne-advanced-scientific-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bio-techne-advanced-scientific-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbio-techne-advanced-scientific-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2036832}},{"tool":"search_jobs","arguments":{"company":"bio-techne.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2036832},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}