{"id":1261175,"url":"https://alion.io/job/bio-techne-customer-service-advisor","title":"Customer Service Advisor - EMEA","company":{"id":7354,"name":"Bio-Techne","domain":"bio-techne.com","url":"https://alion.io/company/bio-techne","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Düsseldorf, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":40120,"currency":"EUR","period":"year","gross":null,"usd_annual":45060},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-02T01:16:15Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":54},"description":"By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.\nPay Range: €25,000- €40,120\nPlacement within the salary range will vary depending on experience, qualifications, geographic location, and internal equity considerations.\nWork Location: 100% on-site in Düsseldorf, Germany\nLanguage Requirements: Fluency in both written and spoken English and German.\nPosition Summary\nGrow your career, create change, and elevate customer service excellence.\nWe are looking for a motivated and tech-savvy Customer Service Advisor to join our EMEA team, delivering seamless, high-quality service from the first point of contact through order placement and after-sales support, contributing to the success of our new Customer Experience Center in Düsseldorf and driving the business forward.\nThis role is ideal for early career professionals who are motivated to learn, innovate, and build a rewarding career in a dynamic, tech-driven environment. You will gain hands-on experience, work closely with internal teams, and contribute to improving processes and customer experiences beyond traditional call center work.\nEssential Duties\nServe as the first point of contact for incoming sales enquiries via phone, email, and live chat\nProcess sales orders accurately across multiple channels, including e-commerce, email, and telephone\nRaise customer quotations, proformas, and coordinate stock returns when required\nWork with Sales, Accounts, Technical Service, and Marketing teams to ensure seamless service\nRespond to order queries, manage non-technical complaints, and provide practical solutions\nMonitor backorders and keep customers informed of delivery updates\nManage new account processes and maintain accurate customer documentation\nKeep the customer database up to date and ensure all information is logged\nFollow up on orders to support excellent after-sales service\nDevelop foundational product knowledge to support customer interactions\nWork independently and collaboratively to maintain high levels of customer service\nSupport best practices, efficiency, and continuous improvement within the team\nQualifications & Skills\nBachelor’s degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or a technology-related field\nExperience in a customer-focused role is a plus; open to freshly graduated students\nFluent written and spoken English and German\nTech-savvy with strong IT skills; experience with ERP/CRM platforms; Microsoft D365 or Salesforce a plus\nCustomer-focused mindset with a commitment to continuous improvement\nStrong organizational, administration, and multitasking abilities\nExcellent communication and interpersonal skills; able to build positive relationships\nProfessional, adaptable, and calm under pressure\nPassionate about learning, growing, and advancing a career in customer service\nBio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.\nWhy Join Bio-Techne:\nWe offer competitive wages along with extensive benefits for employees and their families.\n\nWe invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.\n\nWe help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.\n\nWe offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.\n\nWe foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.\n\nBio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nTo protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.\nIf you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please  assistance.","description_format":"text","description_chars":4674,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Diagnostic Tests & IVD","Precision Medicine"],"lifecycle":[{"event":"open","at":"2026-09-25T20:36:07Z"},{"event":"close","at":"2026-10-11T09:47:02Z"},{"event":"reopen","at":"2026-10-21T12:22:32Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.464,"p_room":0.75,"age_days":54,"expected_fill_days":60,"reasons":["conf:4","stale_co","win:late"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":45060,"is_top_pay":false},"html_url":"https://alion.io/job/bio-techne-customer-service-advisor","json_url":"https://alion.io/job/bio-techne-customer-service-advisor.json","meta":{"generated_at":"2026-11-02T10:54:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7354},"rest":"https://alion.io/mcp/rest/get_company?id=7354"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbio-techne-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbio-techne-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbio-techne-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bio-techne-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbio-techne-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1261175}},{"tool":"search_jobs","arguments":{"company":"bio-techne.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1261175},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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