{"id":3639039,"url":"https://alion.io/job/bio-techne-technical-support-scientist-2","title":"Technical Support Scientist","company":{"id":7354,"name":"Bio-Techne","domain":"bio-techne.com","url":"https://alion.io/company/bio-techne","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newark, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":63500,"max":104450,"currency":"USD","period":"year","gross":null,"usd_annual":104450},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Immunohistochemistry","optional":false}],"status":"live","first_seen_at":"2026-11-02T21:16:14Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T00:34:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.\nPay Range:\n$63,500.00 - $104,450.00Job Purpose\nThe Technical Support Scientist role involves providing application assistance, training, and troubleshooting support for RNAscope product lines through various channels. They serve as the main point of contact for customers, offering technical guidance and scientific advice for research purposes. The position requires maintaining high standards of customer service by promptly addressing and resolving technical issues. Additionally, the role includes logging and tracking recurring support issues, collaborating with different departments for issue resolution, and contributing to the enhancement of the technical support team's knowledge database.\nResponsibilities\nProvide application assistance, product training and troubleshooting for ACD product lines via online chat, phone, email and on-site visits.\nAct as primary contact for customers regarding technical issues, as well as provide scientific consultation for research use only.\nEnsure excellence in customer service and guaranteed response times by actively monitoring support emails, phone calls, and ensuring all issues are resolved in a timely and comprehensive manner.\nLog, track, and identify frequently occurring, high impact support issues and communicate through appropriate channels for resolution using the Salesforce CRM (Customer Relationship Management) database.\nAct as liaison with Sales, Marketing and R&D groups to provide feedback on product performance.\nContribute to the ongoing development of the technical support team's knowledge database.\nQualifications\nEducation:\nPhD with 0+ years, MS with 3+ years or BS with 5+ years of laboratory experience focused on molecular biology, biochemistry, or similar discipline. PhD or MS preferred.\nExperience:\nMinimum of 5 years laboratory experience with experimental design, cell and molecular techniques.\nPreference for experience in pathology, histology and tissue analysis, including preparation of tissues and reagents for IHC, ISH, and Imaging.\nMust be adept at diagnosing, troubleshooting, and solving technical problems with a variety of biological assays.\nTechnical customer support or application support experience a plus.\nSkills:\nHighly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills.\nCommitted to total customer satisfaction with outstanding interpersonal skills and professionalism.\nA team player\nWorking Conditions:\nAbility to travel ~10%\nOffice environment\nOccasional Lab work ~5%\nPhysical Requirements:\nAbility to sit for long periods while using a computer and interacting with customers through various communication channels.\nWhy Join Bio-Techne:\nWe offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.\n\nWe invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.\n\nWe empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.\n\nWe offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.\n\nWe offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.\n\nWe foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.\n\nBio-Techne is an E-Verify Employer in the United States.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nTo protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.\nThis position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please  assistance.","description_format":"text","description_chars":4799,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Diagnostic Tests & IVD","Precision Medicine"],"lifecycle":[{"event":"open","at":"2026-11-02T21:16:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":59,"reasons":["conf:5","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":104450,"is_top_pay":false},"html_url":"https://alion.io/job/bio-techne-technical-support-scientist-2","json_url":"https://alion.io/job/bio-techne-technical-support-scientist-2.json","meta":{"generated_at":"2026-11-04T12:01:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18074,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7354},"rest":"https://alion.io/mcp/rest/get_company?id=7354"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbio-techne-technical-support-scientist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbio-techne-technical-support-scientist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbio-techne-technical-support-scientist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bio-techne-technical-support-scientist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbio-techne-technical-support-scientist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3639039}},{"tool":"search_jobs","arguments":{"company":"bio-techne.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3639039},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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