{"id":2500702,"url":"https://alion.io/job/biocair-customer-logistics-coordinator-cambridge","title":"Customer Logistics Coordinator - Cambridge","company":{"id":4430088,"name":"Biocair","domain":"biocair.com","url":"https://alion.io/company/biocair-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United 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changing research samples, clinical trial medicines, and other pharmaceutical products across the world.\nIn this role, you’ll play a vital part in ensuring seamless shipment execution, delivering outstanding customer experiences, and helping to maintain the highest standards of compliance, quality, and operational excellence.\nRole Responsibilities Overview:\nActing as the first point of contact for shipping orders and customer enquiries, delivering a proactive and professional service \nManaging end-to-end international shipments for pharmaceutical, clinical trial, and healthcare-related products \nCoordinating with airlines, suppliers, overseas offices, and delivery partners to ensure smooth shipment execution \nProactively monitoring live shipments, managing issues and escalations, and providing timely customer updates \nManaging after-shipment activities including temperature monitor returns, reusable packaging logistics, and chain of custody information \nInvestigating customer complaints, completing root cause analysis, and implementing corrective actions (CAPA) \nEnsuring accurate data entry and system updates across Biocair and customer platforms \nWorking collaboratively with warehouse, transport, customs, and global operational teams to deliver service excellence.\nWhat We Offer You:\nComprehensive benefits including:\nPension, Life Assurance & Group Income Protection\nPrivate Medical Insurance & Healthcare Cash Plan\nEnhanced Primary & Secondary Caregiver Leave\n25 days holiday + Birthday Leave + Volunteering Leave\nCycle to Work Scheme & Discount Shopping Scheme\nSpecsavers Vouchers & Employee Assistance Programme\nWork Environment:\nThis is a full-time role 40 hours per week, Monday to Friday on a rotating shift pattern of 07:00-15:30 / 08:30-17:00 / 09:30-18:00 based fully onsite at our Cambridge office (CB22 3EG)\nCareer Growth:Opportunity to work within a specialist global life sciences logistics business \nExposure to international shipping, complex customer requirements, and regulated pharmaceutical logistics \nBe part of a growing organisation operating in 170+ countries across Europe, Africa, Asia, and the Americas \nWhat you'll bring:\nExperience in logistics, freight forwarding, supply chain, or another time-critical operational environment \nExperience in pharmaceutical logistics, cold chain shipping, or healthcare-related logistics would be highly desirable \nStrong customer service experience with a customer-first mindset \nExcellent organisation skills with the ability to manage multiple priorities and strict deadlines \nStrong attention to detail and commitment to accuracy \nConfident problem-solving skills with the ability to manage issues through to resolution \nCommercial awareness with the ability to balance service quality and cost efficiency \nStrong communication skills with the ability to build relationships with customers, suppliers, and internal stakeholders \nExperience working with shipment management systems, freight platforms, or similar operational systems \nDangerous Goods certification (desirable) \nKnowledge of global customs procedures (desirable) \nTo learn more about Biocair, please visit us at: https://www.biocair.com/\nDiversity & Inclusion:\n Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: \nRight to Work:\n Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nPlease note:\n\nApplicants must have the right to work in the United Kingdom.\nVisa sponsorship is not available for this opportunity.\nHow We Recruit:\n Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:\n1. First-stage interview (Teams/onsite)\n2. Second-stage interview (Teams/onsite)\nThis gives you the opportunity to meet key stakeholders and experience the team and environment first hand.\nAdditional Information:\n\nApplications close on: Tuesday 6th October 2026 (we reserve the right to close early should we receive a high volume of strong applications)","description_format":"text","description_chars":4951,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-14T05:46:52Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.523,"p_room":0.55,"age_days":34,"expected_fill_days":32,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/biocair-customer-logistics-coordinator-cambridge","json_url":"https://alion.io/job/biocair-customer-logistics-coordinator-cambridge.json","meta":{"generated_at":"2026-10-19T20:35:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16349,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430088},"rest":"https://alion.io/mcp/rest/get_company?id=4430088"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiocair-customer-logistics-coordinator-cambridge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiocair-customer-logistics-coordinator-cambridge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiocair-customer-logistics-coordinator-cambridge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biocair-customer-logistics-coordinator-cambridge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiocair-customer-logistics-coordinator-cambridge"}]}