{"id":3418796,"url":"https://alion.io/job/biocon-crm-it-development-support","title":"CRM - IT Development & Support","company":{"id":2018258,"name":"Biocon","domain":"biocon.com","url":"https://alion.io/company/biocon-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":27000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-28T17:24:33Z","employer_posted_date":null,"last_verified_at":"2026-10-28T17:24:33Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Job Description: CRM & Ticketing Tool – IT Development & Support\n\nPosition: CRM & Ticketing Tool Developer / Support Analyst\nExperience: 3–5 Years\nFunction: Information Technology\n\nRole Summary\nWe are seeking an CRM - IT professional to support application development, configuration, integration, administration, and production operations.\nThe candidate will collaborate with business users, IT teams, vendors, and other stakeholders to deliver enhancements, resolve production issues, manage integrations, and maintain reliable CRM and ticketing platforms.\n\nKey Responsibilities\n\n1. CRM Development & Support\nConfigure, customize, enhance, and support enterprise CRM applications.\nTranslate business requirements into functional and technical solutions.\nDevelop and maintain workflows, business rules, forms, fields, dashboards, reports, and user configurations.\nSupport CRM releases, enhancements, testing, deployment, and post-production activities.\nTroubleshoot application, integration, data, and user-access issues.\nSupport integrations between CRM and other enterprise applications using REST/SOAP APIs, web services, middleware, and scheduled integrations.\n\n2. Ticketing / ITSM Support\nProvide L2/L3 application support, perform root-cause analysis, and coordinate defect resolution.\nMonitor incidents and service requests to ensure SLA compliance.\nIdentify recurring support issues and implement automation or permanent fixes.\n\n3. Application Operations\nManage release and change activities across Development, Test/UAT, and Production environments.\nCoordinate UAT with business teams and track defects through closure.\nMaintain application documentation, SOPs, technical specifications, and knowledge articles.\nMonitor application availability, scheduled jobs, interfaces, and integrations.\nFollow organizational ITSM, change control, security, access management, and SDLC processes.\nCollaborate with cross-functional and vendor teams during change management and troubleshooting.\n\nQualification\nBachelor's degree in computer science, Information Technology, Engineering, or a related discipline.\n\nRequired Technical Skills\n3–5 years of hands-on experience supporting or developing CRM and/or ITSM/ticketing applications.\nExperience with platforms such as Salesforce, Zoho, or similar CRM solutions.\nExperience with ServiceNow, Jira Service Management, Summit, or comparable ticketing platforms.\nGood understanding of:\nREST/SOAP APIs and integrations\nSQL and data analysis\nApplication configuration and workflows\nIncident, Problem, and Change Management\nUser and role/access management\nData imports/exports and migration\nProduction support and troubleshooting\nFamiliarity with ITIL practices and standard SDLC processes.\nExperience working with Agile/Scrum delivery teams is preferred.","description_format":"text","description_chars":2796,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biologics & Biosimilars","Generic Drugs"],"lifecycle":[{"event":"open","at":"2026-10-28T20:09:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["seen:1","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/biocon-crm-it-development-support","json_url":"https://alion.io/job/biocon-crm-it-development-support.json","meta":{"generated_at":"2026-10-31T03:34:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2018258},"rest":"https://alion.io/mcp/rest/get_company?id=2018258"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbiocon-crm-it-development-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbiocon-crm-it-development-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbiocon-crm-it-development-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/biocon-crm-it-development-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbiocon-crm-it-development-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3418796}},{"tool":"search_jobs","arguments":{"company":"biocon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3418796},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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